Principal Customer Success Manager

BMC Software, Inc; Town of Texas, Houston (WI, TX); Remote; USD 144,000 - 242,000; Full time

Job summary

An innovative firm is seeking a Customer Success Manager to lead strategic accounts and ensure customer satisfaction through the adoption of cutting-edge solutions. This role is pivotal in driving business outcomes and cultivating strong customer relationships. With a commitment to diversity and inclusion, the company fosters an environment where employees can thrive. If you have a passion for customer success and a track record of engaging with C-level executives, this is an exciting opportunity to make a significant impact in a dynamic organization.

Qualifications

• 10+ years in customer-facing roles with a focus on strategic accounts.
• Ability to communicate complex concepts simply and effectively.

Responsibilities

• Lead customer success efforts for strategic accounts, ensuring value delivery.
• Build strong relationships with customers and communicate insights for product development.

Skills

Customer Success Management

Relationship Building

Communication Skills

Executive Presence

IT to Business Interoperability

Job description

Description and Requirements

CareerArc Code: CA-ML

Remote: #LI-Remote

About BMC

"At BMC trust is not just a word - it's a way of life!" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!

We help our customers become an Autonomous Digital Enterprise, unlocking opportunities through relentless innovation.

Customer Success Role

Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. It accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience. This is a customer-centric team vital to BMC's strategy.

Key Responsibilities

• Lead the customer success effort for strategic accounts, ensuring their success through adoption of Autonomous Digital Enterprise solutions that deliver business value.
• Assist customers in optimizing the value of BMC technologies via onboarding, lifecycle engagement, adoption maturity, and acceleration strategies aligned with their business goals.
• Build strong relationships with customers, gather product and experience feedback, and communicate insights to influence product development and roadmap.
• Participate in global projects, challenge yourself, and innovate in solving everyday problems.

Required Skills & Experience

• 10+ years in customer-facing roles of increasing seniority.
• Must be a U.S. Citizen.
• Ability to navigate complex organizational structures and build relationships with executives and partners.
• Strong executive presence and ability to communicate complex concepts simply.
• Experience with complex, matrixed organizations and engaging with C-level executives.
• Proficiency in driving action-oriented meetings and influencing teams.
• Excellent communication skills across technical and non-technical audiences.
• Experience serving IT stakeholders and understanding IT to Business interoperability.
• Empathy for customers and a drive to grow revenue and market impact.

Our Commitment

BMC values its people and promotes an inclusive culture where everyone can be authentic. We encourage applicants from diverse backgrounds and experiences.

We are committed to equal opportunity employment and provide accommodations upon request.

Additional Information

BMC maintains a strict policy against requesting payment for employment. The salary range for this position is approximately $144,900 - $241,500, based on experience and qualifications, with other benefits included.