Customer Success Manager

DXC Technology; Georgia (VT); Remote; USD 135,000 - 235,000; Full time

Job summary

An established industry player is seeking a dynamic Client Success Manager to drive revenue growth and enhance client relationships. This role is pivotal in coordinating activities within the Consulting & Engineering Services team, ensuring client satisfaction and strategic objectives are met. The ideal candidate will possess a strong background in account management, exceptional communication skills, and a passion for continuous learning. Join this forward-thinking organization to make a significant impact in a remote capacity, with travel as needed, and be part of a team that values innovation and client success.

Benefits

401(k)

Medical Insurance

Vision Insurance

Qualifications

• 5-7 years in Customer Success or Account Management roles.
• Ability to operate independently while aligning with company objectives.

Responsibilities

• Deliver revenue growth in client accounts and coordinate CES activities.
• Expand and maintain relationships with key client stakeholders.

Skills

Customer Success

Account Management

Strategic Planning

Client Relationship Management

Team Leadership

Healthcare Industry Knowledge

Communication Skills

Interpersonal Skills

Education

Bachelor's Degree

Job description

Direct message the job poster from DXC Technology

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we.

Client Success Managers (CSMs) are responsible for delivering revenue growth in 1 or more client accounts. For their clients, they are the key representative of the Consulting & Engineering Services (CES) organization and are responsible for coordinating all CES activities and personnel within their account(s). CSMs are core to the development and delivery of CES strategic objectives and financial goals.

Responsibilities:

Location: Remote with travel to the client as needed. Willingness to travel 50%, on average, based on the work you do and the clients you serve.

-Responsible with Market partners for account planning leveraging Industry SMEs.

-Responsible for the generation and management of the sub-$5M pipeline.

-Responsible for contract renewal readiness & securing renewals.

-Responsible for creating a revenue growth mindset in the wider CES team within the account to better identify opportunities.

-Responsible for horizon scanning and x-sell of CES offerings.

-Accountable for proactive opportunity creation leveraging Consulting Partners, Client Technical Leads, Industry SMEs and Sales teams.

-Responsible for acting as the Voice of the Client within CES.

-Responsible for understanding the relationship between the Client’s externally stated goals, internal programs of work (to achieve those goals) and technology activities (to deliver those programs).

-Responsible for expanding and maintaining relationships with key client stakeholders.

-Responsible for maintaining their Industry expertise, understanding the market trends, and their client’s competitors’ activities.

-Responsible for approving sub-$5M deals.

-Responsible with Market partners for accurate forecasting of revenue and margin.

-Accountable for ensuring all contractual delivery obligations are met

-Responsible for leading a virtual team of consisting of all CES personnel working on their account.

-Accountable for client satisfaction with delivered work.

-Interlock with delivery teams to ensure margin is delivered to plan; including optimizing onshore/offshore mix, labor pyramid, & automation.

-Accountable for ensuring delivery of fixed price projects to time, scope, and budget.

-Responsible for driving speed of resourcing.

Mandatory Skills Description:

-Bachelor's degree in a relevant field or equivalent combination of education and experience.

-5-7 years of experience in Customer Success, Account Management, or a technical customer-facing role.

-Proficiencies in strategic planning, client relationship management, and team leadership.

-Experience is interaction with C-level executives. Senior Director and Directions.

-Experience in Client Stakeholder Management, Account Management, Delivery, and Program Management.

-Experience in Healthcare (HLS) & Consumer Retail ( CR) Industry.

-Continuous learner that stays abreast with industry knowledge and technology.

-Ability to operate independently while aligning with broader company objectives.

-Exceptional communication and interpersonal skills—capable of translating customer insights into impactful action.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  IT Services and IT Consulting

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Inferred from the description for this job

401(k)

Vision insurance

Medical insurance

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