Customer Success Manager

TRSS; New York (NY); Remote; USD 150,000 - 194,000; Full time

Job summary

An innovative firm in the Legal and Tax Technology sector is seeking a seasoned Customer Success Manager. This role offers a competitive salary and a comprehensive benefits package, including remote work flexibility. You'll partner with customers to define their business outcomes and implement growth strategies, all while contributing to socially impactful work. With a strong focus on diversity and equality, this position provides opportunities for professional growth through learning and development resources. If you're passionate about driving customer success in a dynamic environment, this is the perfect opportunity for you.

Benefits

Flexible Vacation

Mental Health Days

Work-from-Anywhere Options

Professional Growth Opportunities

Qualifications

• 8+ years of experience, including 3+ in customer success.
• Experience with ONESOURCE or similar tax solutions.

Responsibilities

• Partner with customers to define business outcomes.
• Develop commercial growth strategies and Customer Success Plans.

Skills

Customer Success Management

Business Acumen

Conflict Resolution

Communication Skills

Education

4-Year College Degree

Master's Degree or Equivalent

Tools

ONESOURCE

Salesforce

Gainsight

Pagero

Job description

Employer Industry: Legal and Tax Technology Solutions

Why consider this job opportunity:
- Salary up to $193,700
- Comprehensive benefits package including flexible vacation, mental health days, and work-from-anywhere options
- Inclusive culture with a strong focus on diversity and equality
- Opportunities for professional growth through learning and development resources
- Chance to contribute to socially impactful work in promoting justice and transparency
- Remote work flexibility with occasional travel as needed

What to Expect (Job Responsibilities):
- Partner with customers to define their business outcomes and deliver educational activities throughout the customer lifecycle
- Develop and implement commercial growth strategies and long-term Customer Success Plans
- Track customer health and escalate critical concerns to ensure resolution and retention
- Assess the maturity of offerings to recommend improvements and activate growth opportunities
- Liaise between customers and internal teams to facilitate support and enhance customer experience

What is Required (Qualifications):
- 8+ years of professional experience, with a minimum of 3 years in customer success
- 4-year college degree required; master’s degree or equivalent preferred
- Experience with ONESOURCE or similar solutions for tax and trade
- Strong business acumen and communication skills for managing customer journeys and conflict resolution
- Ability to work remotely and travel when necessary

How to Stand Out (Preferred Qualifications):
- Gainsight, Salesforce, and Pagero user experience
- Functional/technical skills in SaaS implementations and ERP applications
- Experience working with cloud software solutions and delivery models

#LegalTech #CustomerSuccess #RemoteWork #CareerGrowth #DiversityAndInclusion

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