Customer Success Manager

Siro; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Siro is hiring a Customer Success Manager in New York City to lead onboarding, adoption, and ongoing success for field sales teams deploying our AI-first platform. You will be the trusted partner across Product, Marketing, Sales, and Data Science, ensuring customers realize value and renewals.

This is a cross-functional role that rewards initiative and strong relationship-building. You will own the customer journey from initial rollout to expansion, coaching users at all levels, and translating

Qualifications

• 2+ years in customer-facing roles owning outcomes (B2B SaaS, consulting, or account management).
• Strong communication across audiences including executives.
• Ability to articulate data visually and verbally for customers and peers.
• Experience deploying software across teams and meeting deadlines.

Responsibilities

• Onboard and manage multiple stakeholders during deployment of AI-first software.
• Train and coach users from front-line to executive levels.
• Own Gross Dollar Retention metrics and drive adoption.
• Develop expertise in practical LLM applications.
• Collaborate with Solutions Eng and Data Science to expand value.
• Run CS plays and improve processes with creativity.
• Act as the hub for customer needs across functions.
• Ensure clear, persuasive communication to all audiences.
• Travel about 10–15% to customer sites.

Skills

Stakeholder management

Communication

Storytelling

Change management

Data interpretation

Prioritization

Tools

CRM platforms

Job description

Field sales powers the economy - but most teams are struggling. Reps are buried in admin work, managers are stretched thin, and leaders can't see what's really happening in the field.

Siro is redefining how field sales teams learn, perform, and win.

We started as an AI-powered coaching platform that helped reps improve their outcomes in the field.

Today, we're something much bigger - an intelligent companion that automates sales reps' tedious admin work, gives managers real-time visibility, and helps executives see around corners.

Our platform integrates with systems like Salesforce, analyzing thousands of in-person sales conversations to surface insights, automate workflows, and drive better outcomes across the org. Think Iron Man's Jarvis for sales - proactive, personalized, and built directly into the tools teams already use.

Siro has raised $75M and is backed by world-class investors like Index, Fika, CRV, and SignalFire. We are trusted by leading home-improvement, retail, hospitality, and automotive brands, and powered by a lean team from Meta, McKinsey, Doordash, and Uber.

We're building the future of human-AI collaboration in sales - and we're just getting started.

As a Customer Success Manager, you'll own onboarding, adoption, and ongoing success in Siro deployments with field sales teams. This is a highly cross-functional role and CSMs at Siro are true nodes for many functions - you can expect to partner with Product, Marketing, Sales, and Data Science on a regular basis. In short, we put the Customer above all else, and you are the owner of the Customer.

Ultimately, you'll be a force for change and business transformation for the companies we partner with. We will count on you to drive engagement and impact by building strong relationships, mastering our product, deepening sales and industry expertise, and driving towards the business outcomes that make Siro a no-brainer for field sales teams.

This is a full-time role in New York City.

You Will

• Onboard and manage multiple stakeholders throughout medium-large organizations. You will be the product expert and trusted partner for them as they embark on the journey of rolling out true AI-first software across their company
• Train and coach users, from end user to executive, through the change management
• Be directly responsible for a Gross Dollar Retention number
• Develop technical expertise in real-world, ultra-practical and impactful applications of LLMs
• Explore and deepen Enterprise value, partnering internally with Solutions Eng and Data Science
• Run established CS plays, and ideally bring your own unique and creative ways to improve what we currently do
• Be the internal hub and cross-functional driving force that represents the best interests of our customers and business
• Be persistent and ensure your messages land with the right audiences
• Travel ~10-15% of the time to customer sites

Requirements

• Open to various backgrounds, but most interested in ~2+ years of customer-facing experience where you've had full ownership of customer or partner outcomes. Ex: B2B SaaS Customer Success, Consulting, or Account Management roles
• Top-tier communication skills with internal and external audiences. You are dynamic enough to seamlessly adjust your style to a daily user to a Fortune 1000 exec.
  • You are able to synthesize and clearly articulate - visually and verbally - data that matters to our customers and internal peers
  • You simplify vs complicate
  • High content:word ratio
  • Excellent storyteller
• Track record of exceptional performance managing deployments of software across multiple teams and stakeholders, while meeting project deadlines, resulting in successful adoption and results for the customer
• High agency - you develop POVs and jump into action. You are ambitious, proactive, love working with customers, and bring an owner mentality to everything you do. You build.
• You feel at home in uncertain, fast-moving, ambiguous environments. You are creative and unbothered when you need to solve problems on the fly.

Nice To Have

• Experience at a fast-growing startup

At Siro, we are committed to creating a diverse and inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.