Customer Success Manager

Storm2; New York (NY); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Opportunity for growth

Dynamic team environment

Job summary

A leading fintech recruitment firm is seeking a Customer Success Manager in New York. This role requires 10+ years of experience with a strong focus on payments. The successful candidate will manage C-level relationships and ensure client satisfaction. Competitive compensation includes a base pay range of $140K–$180K and an OTE of $200K–$220K. This position offers growth opportunities in a dynamic team within a fast-paced environment.

Qualifications

• 10+ years of professional experience, with 5+ years in payments (POS financing, cards, processing, networks, fraud, identity).
• 2+ years in Enterprise sales, business development, or partnerships, or Enterprise CSM experience.
• Strong preference for startup experience and managing C-level relationships.

Responsibilities

• Own and nurture relationships with enterprise clients, acting as their trusted advisor.
• Partner cross-functionally to ensure successful implementation and adoption of solutions.
• Serve as the go-to expert on payments and financing technologies.

Skills

Managing C-level relationships

Enterprise sales

Payments experience

Business development

Job description

This range is provided by Storm2. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$140.00/yr - $180.00/yr

Direct message the job poster from Storm2

Connecting Senior Talent with FinTechs across the USA | Storm2

Are you a seasoned professional with a knack for building and managing relationships with C-level enterprise clients? We’re looking for a Customer Success Manager in New York to drive success for enterprise customers in the payments and financing space.

What you’ll do:

• Own and nurture relationships with enterprise clients, acting as their trusted advisor.
• Partner cross-functionally to ensure successful implementation, adoption, and growth of solutions.
• Serve as the go-to expert on payments, financing, and related technologies for your clients.
• Drive proactive strategies to mitigate churn, expand account value, and deliver exceptional client experiences.

Who you are:

• 10+ years of professional experience, with 5+ years in payments (POS financing, cards, processing, networks, fraud, identity). Strong preference for financing-focused experience.
• 2+ years in Enterprise sales, business development, or partnerships, or Enterprise CSM experience in other tech industries.
• Experienced in managing C-level relationships independently and effectively.
• Strong preference for startup experience.
• Based in New York (2 days).

What we offer:

• Competitive compensation: $140K–$180K base, $200K–$220K OTE.
• Opportunity to grow in a fast-paced, high-growth fintech environment.
• Work with a dynamic team driving innovation in the payments space.

If you’re a proactive, client-focused professional ready to take ownership of enterprise relationships and make a meaningful impact, dm me!

Seniority level

Mid-Senior level

Employment type

Full-time