Customer Success Manager

Adelaide; New York (NY); Remote; USD 100,000 - 110,000; Full time

Job summary

An innovative measurement company seeks a Customer Success Manager to enhance client relationships and drive the adoption of cutting-edge attention metrics. This role offers the opportunity to work with top-tier clients, ensuring they receive exceptional support and insights to optimize their media campaigns. In a dynamic and remote-friendly environment, you will collaborate with sales and analytics teams, delivering impactful reports and recommendations. Join a rapidly growing firm that values curiosity and continuous learning, and be part of a mission to redefine the landscape of digital advertising. If you're passionate about client success and data-driven insights, this is the perfect opportunity for you.

Benefits

Medical, dental, and vision insurance

Paid time off

Parental leave

Wellness & Personal Development Stipend

Holiday break

Volunteer time off

Stock options

401k Retirement Plan

Qualifications

• 5+ years of experience in digital media, adtech, or advertising.
• Strong ability to manage client relationships and optimize campaigns.

Responsibilities

• Manage and nurture relationships with key clients, providing ongoing support.
• Drive adoption of Adelaide's AU metric across brands and media partners.

Skills

Digital Media Experience

Client Relationship Management

Data Analysis

Adtech Knowledge

Campaign Optimization

Education

Bachelor's Degree

Tools

Data Visualization Tools

CRM Software

Job description

Fast-growing measurement company looking for a Customer Success Manager to oversee client relationships, ensuring a seamless experience and a strong partnership.

Who we are

Adelaide is the leader in one of the fastest-growing areas of digital advertising: attention metrics.

Since 2020, we’ve been a trusted measurement partner for 40% of Fortune 50 companies. They rely on our metric, AU, to maximize the effectiveness of media spend. AU is “the attention economy's most widely recognized metric,” according to Adweek, and we swept the measurement category in the 2024 Adexchanger awards.

Our business is growing rapidly—we’ve doubled revenue in just 18 months and grew our team by 45% last year. Earlier this year, in partnership with The New York Times, we launched Adelaide for Publishers, the next step in our vision to create a more fair and equitable marketplace for media.

Adelaide is backed by prominent investors such as Human Ventures (Joe Marchese), Aperiam Ventures (Joe Zawadzki & Eric Franchi), WGI (Jonah Goodhart), and Irwin Gotlieb.

While we have an office in NYC, we’re very remote-friendly and support flexible work arrangements.

How we operate

We are a team of action-oriented doers; management rolls up their sleeves to contribute daily. Our culture is rooted in curiosity and loosely held but rigorously vetted opinions; everyone is encouraged to contribute to planning and strategy.

Position Overview

This position reports to a Customer Success Team Lead; it is responsible for managing and nurturing relationships with key clients, ensuring support before, during, and after campaigns, and driving the adoption of Adelaide's AU metric across brands, agencies, and partners in media planning and buying.

In this role, you will be joining a dynamic and client-focused team dedicated to delivering value and insights through Adelaide's measurement solutions. You’ll be responsible for fostering strong client relationships and leveraging data insights to optimize campaigns and expand Adelaide's footprint. Day-to-day activities range from collaborating with Sales and Analytics teams to delivering impactful reports and ensuring seamless campaign execution.

We’re seeking a candidate with 5+ years of experience in digital media, adtech, or advertising.

This is a fully remote position available to candidates located in the Tri-State Area (NY, NJ, CT), with opportunities to connect with colleagues at our New York office.

What you'll learn

An important part of our culture is continuing education and the sharing of ideas. We offer:

• A large network of investors and advisors for you to access that will help your team succeed
• Mentorship from executives with decades of experience in adtech and media
• Regular internal knowledge-sharing sessions
• Education budget to accelerate your team’s development

Specifically, in this role, you will learn:

• Gain a deep understanding of attention metrics and media quality measurement
• Develop expertise in articulating Adelaide's value proposition to clients
• Enhance collaboration skills by working cross-functionally with Sales, Analytics, and Technical Account Management teams
• Master data visualization and storytelling techniques to provide actionable insights
• Navigate and contribute to a fast-paced, innovative start-up environment

Core Responsibilities

• Manage and nurture relationships with key clients, providing ongoing support and strategic insights
• Articulate Adelaide’s value proposition and recommend optimizations based on data-driven insights
• Drive adoption of Adelaide's AU metric across brands, agencies, and media partners
• Collaborate closely with Sales to strengthen client relationships and expand the portfolio
• Partner with the Analytics team to deliver impactful reports, including custom analyses aligned with client objectives
• Act as a product expert, guiding clients through Adelaide’s measurement data and insights
• Coordinate with the Technical Account Management team to ensure seamless campaign setup
• Support AdOps to facilitate smooth implementation and execution of campaigns

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Parental leave
• Wellness & Personal Development Stipend
• Holiday break
• Volunteer time off
• Stock options
• 401k Retirement Plan

Workplace & Equipment

• New York office
• Access to WeWork spaces available

Equal Employment Opportunity (EEO) Statement

Adelaide is proud to be an Equal Opportunity Employer, committed to fostering a diverse, equitable, and inclusive workplace where all employees can thrive. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.

Our commitment to equal opportunity employment extends beyond basic compliance to encompass the active cultivation of a workplace that values different perspectives, backgrounds, and experiences.

The pay range for this role is:

100,000 - 110,000 USD per year (New York)