Customer Success Manager, Business Services (Remote - Eastern Time Zone)

Risk Solution Group; New York (NY); Remote; USD 90,000 - 118,000; Full time

Job summary

A leading company in risk management solutions is seeking a Customer Success Manager to engage clients post-implementation and optimize their experience with the company's products. This fully remote role offers a competitive base salary, uncapped commissions, and a supportive environment that prioritizes diversity and inclusion.

Benefits

Comprehensive health benefits

Opportunities for career advancement

Paid time off for volunteering

Qualifications

• Minimum of 3 years of customer success or sales experience.
• Strong consultative skills and excellent communication required.

Responsibilities

• Engage with clients post-implementation and ensure ROI.
• Optimize client interactions and identify sales opportunities.
• Resolve service delivery issues and collaborate with teams.

Skills

Customer success

Consultative skills

Organizational skills

Project management

Communication skills

Education

Bachelor’s degree in Business

Job description

Customer Success Manager, Business Services (Remote - Eastern Time Zone)

Employer Industry: Risk Management Solutions

Why consider this job opportunity:
- Base salary up to $117,800
- Uncapped commissions for sales performance
- Comprehensive health benefits including medical, dental, and vision coverage
- Opportunities for career advancement and professional growth
- Supportive work environment that values diversity and inclusion
- Paid time off for volunteering and participation in Employee Resource Groups

What to Expect (Job Responsibilities):
- Engage with clients post-implementation to address product performance inquiries and ensure ROI is achieved
- Optimize client interactions to assess additional needs and identify sales opportunities
- Prepare and manage client correspondence according to established communication plans
- Resolve service delivery or quality issues raised by clients and collaborate with internal teams for solutions
- Collaborate with the product team to enhance client experiences with the employer's solutions

What is Required (Qualifications):
- Minimum of 3 years of customer success or sales experience
- Bachelor’s degree in Business or equivalent work experience
- Experience working with customers in industries such as financial services, fintech, and credit
- Strong consultative skills with the ability to collaborate and explore options with customers
- Excellent organizational, project management, and communication skills

How to Stand Out (Preferred Qualifications):
- Experience working in a consultative sales environment
- Familiarity with data-driven decision-making processes
- Proven track record of exceeding sales targets
- Knowledge of risk management solutions and related technologies
- Ability to thrive in a fast-paced, dynamic work environment

#RiskManagement #CustomerSuccess #SalesOpportunity #DiversityAndInclusion #CareerGrowth

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About the company

LexisNexis Risk Solutions Group (RSG), a portfolio of brands that span multiple industries providing customers with innovative technologies, information-based analytics and decision tools and data services that provide market-specific solutions

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