Strategic Customer Success Manager

Connecteam; New York (NY); Remote; USD 100,000 - 130,000; Full time

Job summary

Connecteam is seeking a Strategic Customer Success Manager to oversee high-value Enterprise customers in the US. This fully remote role involves developing customer strategies, engaging with executives, and driving value realization through data-driven decision-making. The ideal candidate will have a strong SaaS background and expertise in digital transformation.

Benefits

Medical coverage

Insurance plan

Paid time off for vacation and sick days

401(k)

Qualifications

• 3+ years of B2B SaaS experience in a Customer Success, Account Management, or Consulting role.
• Experience managing Enterprise/Strategic accounts (ACV of $100K+).
• Proven ability to engage with and influence senior executives.

Responsibilities

• Develop and execute strategic success plans aligned with customers' key business objectives.
• Build and nurture strong relationships with C-level executives and operational leaders.
• Leverage customer usage analytics to proactively identify risks and opportunities.

Skills

Customer Success

Account Management

Consulting

Digital Transformation

Change Management

Analytical Mindset

Communication Skills

Job description

Join to apply for the Strategic Customer Success Manager role at Connecteam.

Who Connecteam is: Connecteam is a TLV-based startup on a mission to revolutionize the work experience for 80% of the global workforce—the deskless employees. Our business management platform helps thousands of businesses thrive by simplifying workforce management, eliminating daily operational complexities, and empowering teams to focus on what truly matters: growing and running their business.

What’s the job? The Strategic Customer Success Manager oversees Connecteam's most significant and high-value Enterprise and Strategic customers in the US. This role requires a proactive, consultative, and data-driven approach to customer success, ensuring long-term client retention, expansion, and advocacy. The ideal candidate will have a strong background in enterprise SaaS, a deep understanding of workforce management processes, and the ability to act as a trusted advisor to executive stakeholders. They will leverage their expertise in digital transformation, change management, and adoption strategies to drive value realization across complex organizations. This is a fully remote position, based in the United States, with the ability to work across multiple time zones.

Your main responsibilities will include:

1. Customer Strategy & Value Realization: Develop and execute strategic success plans aligned with customers' key business objectives to ensure long-term retention and growth.
2. Enterprise Stakeholder Engagement: Build and nurture strong relationships with C-level executives, IT teams, and operational leaders to drive adoption and advocacy.
3. Consultative Approach: Partner with customers to solve critical business challenges, implement best practices, and maximize the value of Connecteam's platform.
4. Expansion & Growth: Identify expansion opportunities within accounts and collaborate with Sales to drive upsells and cross-sells.
5. Data-Driven Decision-Making: Leverage customer usage analytics and feedback to proactively identify risks, opportunities, and areas for improvement.
6. Customer Advocacy & Thought Leadership: Partner with Marketing to develop case studies and promote customer success stories.
7. Escalation Management: Act as the primary escalation point, working cross-functionally to resolve complex challenges quickly and effectively.
8. Industry Expertise & Best Practices: Stay ahead of industry trends, competitors, and workforce management best practices to serve as a subject matter expert.

Qualifications needed:

1. 3+ years of B2B SaaS experience in a Customer Success, Account Management, or Consulting role – MUST
2. Experience managing Enterprise/Strategic accounts (ACV of $100K+) – MUST
3. Proven ability to engage with and influence senior executives (VP, C-Level)
4. Track record of driving expansion within a customer portfolio
5. Expertise in digital transformation, change management, and complex adoption strategies
6. Excellent verbal and written communication skills, including executive presentations
7. Analytical mindset with experience leveraging customer data for decision-making
8. Ability to thrive in a fast-paced, high-growth environment and drive initiatives independently
9. Experience collaborating with global teams across different time zones

Advantage:

• Experience working in an international, remote-first SaaS company
• Background in HR Tech, Workforce Management, or related industries

Hiring process with us: We aim to complete our hiring processes quickly, keeping the time from receiving your CV to signing with us as short, transparent, and communicative as possible.

Benefits:

• Medical coverage
• Insurance plan
• Paid time off for vacation and sick days
• 401(k)

Salary range: $100,000 - $130,000

We are accepting applications from employees in Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.

Why join Connecteam?

• We invest in our people’s growth and development.
• We aim to make a significant impact on our customers' businesses.
• We are results-driven and passionate about our work.
• We foster a fun and supportive company culture.
• Everyone is welcome, and we promote an inclusive environment.

Together we will shape the future of work!