Customer Success Manager, Business Services (Remote - Eastern Time Zone)

RELX; New York (NY); Remote; USD 100,000 - 118,000; Full time

Job summary

A leading company in risk management solutions is seeking a Customer Success or Sales professional in New York. The role focuses on client engagement post-implementation, optimizing interactions, and ensuring product performance meets established ROI. Ideal candidates will have strong consultative skills and a background in customer success or sales, with opportunities for career advancement in an inclusive workplace.

Benefits

Comprehensive health benefits including medical, dental, and vision coverage

Flexible paid time off

Opportunities for career advancement

Qualifications

• Minimum of 3 years of customer success or sales experience.
• Experience in financial services or fintech is preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Engage with clients post-implementation to ensure ROI.
• Optimize client interactions to uncover additional sales opportunities.
• Resolve service delivery or quality issues collaboratively.

Skills

Consultative skills

Collaboration

Communication skills

Education

Bachelor's degree in Business

Job description

Employer Industry: Risk Management Solutions

Why consider this job opportunity:
- Base salary up to $117,800.00
- Uncapped commission potential
- Comprehensive health benefits including medical, dental, and vision coverage
- Flexible paid time off and additional paid leave for volunteer activities
- Opportunities for career advancement and professional development
- Inclusive workplace culture with a commitment to diversity and employee wellbeing

What to Expect (Job Responsibilities):
- Engage with clients post-implementation to address product performance inquiries and ensure ROI has been met
- Optimize client interactions to assess needs and uncover additional sales opportunities
- Prepare and maintain communication with clients according to established plans
- Resolve service delivery or quality issues and collaborate with internal teams for solutions
- Collaborate with the product team to enhance client experience and support continuous improvement

What is Required (Qualifications):
- Minimum of 3 years of customer success or sales experience
- Bachelor's degree in Business or equivalent work experience
- Experience working with customers in industries such as financial services, fintech, and credit
- Strong consultative skills with the ability to collaborate effectively
- Excellent written and verbal communication skills

How to Stand Out (Preferred Qualifications):
- Experience in a consultative sales environment
- Familiarity with risk management solutions and related technologies
- Proven project management skills and ability to handle multiple tasks
- Background in data analysis or performance metrics
- Knowledge of diverse industry standards and regulations

#RiskManagement #CustomerSuccess #SalesOpportunity #DiversityAndInclusion #CareerGrowth

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