Customer Success Manager

Point11; Miami (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Point11's first customer success hire

Based in Miami

Customers' results are the company's最佳

Direct line to the founding team

Annual learning budget for conferences

Job summary

Point11 is hiring a Customer Success Manager to own onboarding, business reviews, renewals, and expansion for enterprise SaaS customers in Miami. You will translate data into stories that prove value and guide customers toward renewal.

You will manage ongoing relationships, understand each customer's goals, and coordinate with product and sales to drive growth. This is an in-person role based in Miami, with a direct line to the founding team and an annual learning budget for conferences and

Qualifications

• Experience managing enterprise SaaS customers and owning retention.
• Ability to translate data into compelling customer stories.
• Strong ability to build trust with executives and practitioners.
• Organized, proactive and calm under pressure.
• Spanish language skills are a plus.

Responsibilities

• Own onboarding, business reviews, and renewals for a book of enterprise accounts.
• Run onboarding, business reviews, and renewals; show progress vs goals.
• Know each customer's goals and demonstrate progress with data.

Skills

Enterprise SaaS experience

Data storytelling

Executive relationship building

Organized & proactive

Spanish (nice to have)

Job description

Who We Are

We are a team building the infrastructure for the agent era. A decade ago, the brands that leaned into mobile won. The same shift is happening with agents: how people find businesses, ask questions, and buy is moving from static pages into conversations. 800 million people already discover brands through agent search, and who gets chosen is being decided right now.

The Team

Make every Point11 customer successful after the contract is signed. You own the relationship: the campaigns they run, the outcomes they get, and the case for renewing and expanding. Every interaction has to feel intelligent, and it has to happen in .11 seconds. Small team, high bar. Founded by ex-Googlers. We hire accordingly.

What Your First Year Looks Like

• Build the onboarding that gets a new customer from signed contract to first campaign results in days.
• Turn a customer's results into the business review that wins its renewal and expansion.
• Create the health signals that tell us an account needs help before it says so.

What the Day-to-Day Feels Like

• Own a book of enterprise accounts after launch
• Run onboarding, business reviews, and renewals
• Know each customer's goals and show them progress against them
• Bring customer feedback to product, with evidence
• Find expansion and hand it to sales

About You

• You've managed enterprise SaaS customers and owned retention
• You're comfortable with data and can tell a story with it
• You build trust with executives and practitioners alike
• You're organized, proactive, and calm under pressure
• You're in Miami or willing to relocate. This role is in person.

Even Better If You Have

• Marketing, analytics, or customer data products
• AI products
• Financial services, insurance, or healthcare customers
• Spanish

What We Offer

• Point11's first customer success hire
• Based in Miami
• Your customers' results are the company's best sales tool
• A direct line to the founding team
• An annual learning budget for conferences and development

Point11 provides equal employment opportunities to current and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, sexual orientation, age, pregnancy, disability, handicap, citizenship, veteran or marital status, or any other legally recognized status entitled to protection under federal, state, or local anti-discrimination laws.