Customer Success Manager

Freddie Mac; Los Angeles (CA); Remote; USD 70,000 - 85,000; Full time

Job summary

Join a forward-thinking company in the healthcare technology sector, where you can leverage your expertise in SaaS implementation and account management. This role offers the chance to work remotely while making a positive impact on client satisfaction and community health. You'll be the primary point of contact for clients, ensuring seamless integration of our innovative solutions into their workflows. With opportunities for career advancement and a supportive work environment, this position is perfect for those looking to grow in a dynamic field. If you are passionate about customer success and thrive in fast-paced settings, this is the opportunity for you.

Qualifications

• Proven experience in SaaS implementation and account management.
• Strong problem-solving and communication skills are essential.

Responsibilities

• Act as the primary point of contact for assigned clients.
• Oversee the implementation and configuration of SaaS solutions.
• Conduct regular check-ins with clients to assess satisfaction.

Skills

SaaS software implementation

Account management

Problem-solving skills

Communication skills

Interpersonal skills

Customer-centric approach

Ability to manage multiple priorities

Tools

CRM systems

Job description

Employer Industry: Healthcare Technology

Why consider this job opportunity:
- Salary up to $85,000
- Opportunity for career advancement and growth within the organization
- Work remotely with a preference for Pacific Standard Time
- Supportive and collaborative work environment
- Chance to make a positive impact on client satisfaction and community health

What to Expect (Job Responsibilities):
- Act as the primary point of contact for assigned clients, providing exceptional support and guidance throughout their journey with our platform
- Oversee the implementation and configuration of SaaS solutions, ensuring seamless integration with clients' existing workflows
- Develop and maintain deep knowledge of the platform to effectively address client inquiries and troubleshoot issues
- Conduct regular check-ins with clients to review their usage, assess satisfaction, and identify opportunities for further engagement
- Collaborate with cross-functional teams to address client needs and drive continuous improvement

What is Required (Qualifications):
- Proven experience in SaaS software implementation, account management, and platform configuration
- Strong problem-solving skills and ability to handle complex client issues effectively
- Excellent communication and interpersonal skills, with a customer-centric approach
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Proficiency in relevant software tools and platforms, including CRM systems

How to Stand Out (Preferred Qualifications):
- Background in community health work
- Bi-lingual English/Spanish

#HealthcareTechnology #CustomerSuccess #RemoteWork #CareerOpportunity #SaaSImplementation

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