Customer Success Manager, Enterprise - (Remote - California)

Jobgether; California; Remote; USD 80,000 - 120,000; Full time

Job summary

A fast-growing SaaS company in the automotive sector is seeking a Customer Success Manager to lead enterprise customer engagement. This role involves managing strategic relationships, ensuring customer satisfaction, and collaborating with cross-functional teams. Ideal candidates thrive in dynamic environments and are passionate about customer success.

Benefits

Competitive salary with bonuses

Equity options

Comprehensive health insurance

Flexible PTO

Wellness reimbursements

Parental leave

Charitable matching

Team volunteer opportunities

Annual offsite

Remote work options

Qualifications

• At least 3 years in Customer Success or Experience roles in SaaS.
• Experience managing enterprise accounts.

Responsibilities

• Build and maintain strong relationships with enterprise clients.
• Identify upselling and cross-selling opportunities.
• Represent the company at client meetings and events.

Skills

Communication

Relationship-Building

Emotional Intelligence

Adaptability

Tools

Salesforce

Tableau

Vitally

Job description

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our partner companies is currently looking for a Customer Success Manager, Enterprise in California.

We’re seeking a dedicated Customer Success Manager to lead enterprise customer engagement for a fast-growing SaaS company in the automotive sector. You’ll manage strategic relationships with corporate customers and franchise groups, ensuring they derive ongoing value from the platform. Acting as a trusted advisor, you’ll guide users through adoption, maximize product utilization, and identify growth opportunities. In this cross-functional role, you’ll collaborate with sales, product, and implementation teams to enhance customer outcomes and satisfaction. This position is ideal for someone who thrives in a fast-paced, collaborative environment and is passionate about customer success.

Accountabilities:

1. Build and maintain strong relationships with enterprise clients, understanding their business needs and workflows.
2. Conduct regular check-ins and business reviews to ensure high engagement, adoption, and satisfaction.
3. Identify and pursue upselling and cross-selling opportunities in collaboration with the sales team.
4. Serve as the customer’s advocate, providing feedback to product and development teams.
5. Troubleshoot adoption barriers and offer tailored solutions to ensure long-term platform value.
6. Represent the company at client meetings, events, and trade shows as needed.

Requirements:

1. At least 3 years of experience in Customer Success or Customer Experience roles within a SaaS environment.
2. Experience managing enterprise accounts and achieving measurable customer outcomes.
3. Familiarity with tools such as Salesforce, Tableau, and Vitally.
4. High emotional intelligence with excellent communication and relationship-building skills.
5. Self-motivated, adaptable, and eager to thrive in a dynamic startup environment.
6. Automotive industry experience is a plus but not required.

Benefits include a competitive salary with bonuses and equity options, comprehensive health insurance, flexible PTO, wellness reimbursements, parental leave, charitable matching, team volunteer opportunities, annual offsite, and remote work options.

Hiring Process Disclaimer:

This role is posted on behalf of our partner company. If you apply, your application will undergo our AI-powered 3-step screening process, which automatically selects the top 5 candidates based on your CV and LinkedIn profile analysis. Our process is fair, unbiased, and solely based on qualifications and relevance. If selected, you will be notified within 7 days. If not, your profile may still be considered for similar opportunities.