Customer Success Manager

McGraw Hill; Los Angeles (CA); Remote; USD 62,000 - 100,000; Full time

Job summary

Join a leading company as a Customer Success Manager, where you will play a vital role in fostering relationships with clients and ensuring they receive maximum value from products. This remote opportunity requires strong communication skills, a Bachelor's degree, and 3-5 years of experience in customer success or edtech sales. Enjoy a competitive salary and a comprehensive benefits package while making a global impact.

Benefits

Sales commission plan

Full range of medical benefits

Qualifications

• 3-5 years of experience in customer success or edtech sales.
• Ability to manage multiple accounts and prioritize effectively.
• Experience presenting to decision-makers.

Responsibilities

• Manage a book of business and pursue expansion opportunities.
• Drive renewal readiness through ongoing engagement.
• Create and maintain Customer Success plans.

Skills

Interpersonal skills

Communication skills

Analytical mindset

Proficiency in Microsoft Office

Education

Bachelor’s Degree

Tools

CRM systems

Customer success tools

Job description

Join to apply for the Customer Success Manager role at McGraw Hill

Impact the Moment

Overview

A Customer Success Manager (CSM) plays a vital role in fostering strong relationships between a company and its clients. They act as a bridge, ensuring that customers derive maximum value from the product or service while addressing any challenges that may arise. By proactively engaging with clients, CSMs gather feedback, provide insights, and identify opportunities for growth and improvement.

How can you make an impact?

As a McGraw Hill Customer Success Manager (remote opportunity), you will champion communication and collaboration with all internal Account Team members to monitor and support the renewal, expansion, and overall success of our customer accounts by monitoring key account health needs.

This role does require up to 70% travel into your designated territory. Candidates must live in California or Arizona, and be authorized to work in the United States. The Customer Success Manager will divide their time between the district and their home office.

What you will be doing:

1. Manage a book of business and pursue expansion opportunities.
2. Drive renewal readiness through ongoing engagement.
3. Create and maintain Customer Success plans that track business goals.
4. Renewal conversations with stakeholders.
5. Own the full journey from kickoff to renewal.
6. Participate in team learning sessions, learn insights, and seek feedback for continuous improvement.
7. Represent customer goals, feedback, and needs in product support, and leadership forums.
8. Maintain up-to-date CRM data, success plans, and renewal/opportunity stages.
9. Collaborate with Sales and RevOps teams to prepare quotes, understand pricing tiers, and ensure customer alignment.

We’re looking for someone with:

1. Bachelor’s Degree (required).
2. 3-5 years of experience in customer success or edtech sales experience.
3. Proficiency in Microsoft Office, particularly Excel.
4. Strong interpersonal and communication skills with the ability to build relationships at all levels.
5. Analytical mindset with the ability to interpret data and drive actionable insights.
6. Experience with CRM systems and customer success tools is a plus.
7. Ability to manage multiple accounts and prioritize effectively in a fast-paced environment.
8. Ability to present to a group of decision-makers.

Why Join McGraw Hill?

At McGraw Hill, you will be empowered to make a real impact on a global scale. Every day your individual efforts contribute to the lives of millions. The pay for this position ranges from $62,000 to $100,000 annually, depending on knowledge, skills, and experience. A sales commission plan will be included as part of the compensation package, along with a full range of medical and other benefits. Click here to learn more about our benefits.

McGraw Hill recruiters always use a “@mheducation.com” email address and/or our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information via email.