Customer Success Manager

McGraw Hill; Irvine (CA); Remote; USD 62,000 - 100,000; Full time

Job summary

Join McGraw Hill as a Customer Success Manager, where you will enhance client relationships and ensure customer satisfaction. This remote role involves managing accounts, driving renewals, and collaborating with internal teams. Candidates should have a Bachelor's degree and 3-5 years of relevant experience, with strong communication and analytical skills.

Qualifications

• 3-5 years of experience in customer success or edtech sales.
• Proficiency in Microsoft Office, particularly Excel.
• Experience with CRM systems and customer success tools is a plus.

Responsibilities

• Manage a book of business and pursue expansion opportunities.
• Drive renewal readiness through ongoing engagement.
• Create and maintain Customer Success plans that track business goals.

Skills

Interpersonal skills

Communication skills

Analytical mindset

Education

Bachelor's Degree

Tools

Microsoft Office

CRM systems

Job description

Overview

Impact the Moment

A Customer Success Manager (CSM) plays a vital role in fostering strong relationships between a company and its clients. They act as a bridge, ensuring that customers derive maximum value from the product or service while addressing any challenges that may arise. By proactively engaging with clients, CSMs gather feedback, provide insights, and identify opportunities for growth and improvement.

How can you make an impact?

As a McGraw Hill Customer Success Manager (remote opportunity), you will champion communication and collaboration with all internal Account Team members to monitor and support the renewal, expansion, and overall success of our customer accounts by monitoring key account health needs.

This role does require up to 70% travel into your designated territory. Candidates must live in California or Arizona, and be authorized to work in the United States. The Customer Success Manager will divide their time between the district and their home office.

What you will be doing

• Manage a book of business and pursue expansion opportunities.
• Drive renewal readiness through ongoing engagement.
• Create and maintain Customer Success plans that track business goals.
• Conduct renewal conversations with stakeholders.
• Own the full journey from kickoff to renewal.
• Participate in team learning sessions, learn insights, and seek feedback for continuous improvement.
• Represent customer goals, feedback, and needs in product support and leadership forums.
• Maintain up-to-date CRM data, success plans, and renewal/opportunity stages.
• Collaborate with Sales and RevOps teams to prepare quotes, understand pricing tiers, and ensure customer alignment.

We're looking for someone with:

• Bachelor's Degree (required).
• 3-5 years of experience in customer success or edtech sales experience.
• Proficiency in Microsoft Office, particularly Excel.
• Strong interpersonal and communication skills with the ability to build relationships at all levels.
• Analytical mindset with the ability to interpret data and drive actionable insights.
• Experience with CRM systems and customer success tools is a plus.
• Ability to manage multiple accounts and prioritize effectively in a fast-paced environment.
• Ability to present to a group of decision-makers.

Why Join McGraw Hill?

At McGraw Hill, you will be empowered to make a real impact on a global scale. Every day your individual efforts contribute to the lives of millions. The pay for this position is $62,000-$100,000 annually; however, the base pay offered will vary depending on job-related knowledge, skills, and experience. A sales commission plan will be provided as part of the compensation package, along with a full range of medical and/or other benefits, depending on the position offered. Click here to learn more about our benefit offerings.

McGraw Hill recruiters always use a "@mheducation.com" email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information via email.

McGraw Hill uses an automated employment decision tool (AEDT) to assist in the screening process by recommending candidates with "like skills" based on resume and job data. To request an alternative screening process, please select "Opt-Out" when asked to "Consent to use of Automated Employment Decision Tools" during the application.