Customer Success Manager
HAQQ Inc.
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Job summary
HAQQ Inc. is seeking a Customer Success Manager to own onboarding, adoption and renewal for a portfolio of enterprise and legal tech customers. You will build success plans, run QBRs, drive expansion and reduce churn, and act as the voice of the customer to product.
The role requires strong account management, data fluency, and the ability to communicate in Arabic and English. This is a high-impact, fast-paced opportunity at HAQQ Legal AI.
Qualifications
- 4+ yrs CSM (B2B SaaS) experience.
- Strong account management skills and data fluency.
- Empathy with executive presence in client interactions.
- Bilingual Arabic & English required to support global customers.
Responsibilities
- Own onboarding, adoption and renewal for a portfolio of clients.
- Build success plans and quarterly business reviews (QBRs).
- Drive expansion opportunities and reduce churn.
- Serve as the voice of the customer to product and internal teams.
Skills
Job description
Own the success of bar associations and enterprise clients, drive adoption across thousands of legal professionals.
- Own a portfolio's onboarding, adoption and renewal
- Build success plans and QBRs
- Drive expansion and reduce churn
- Be the voice of the customer to product
- 4+ yrs CSM (B2B SaaS)
- Account management and data fluency
- Empathy and executive presence
- Arabic & English
HAQQ Legal AI is Digitizing Justice and building the legal-technology infrastructure for Emerging Markets, on-track to become the latest Legal AI Unicorn in the region. This will be the hardest, most challenging job you've ever had, but also the most rewarding.
Only 1 in 1,000,000,000 people make it onto the HAQQ leadership team, and we hold similar standards for every person joining the Company.
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