Customer Success Representative

HAQQ Inc.; Lebanon, Northern (Lebanon County, KY); Hybrid; USD 60,000 - 85,000; Full time

Job summary

HAQQ Inc. in the United States seeks a customer success professional to onboard and support lawyers adopting software for the first time. You will respond to questions, drive activation, and monitor account health.

Fluency in Arabic and English is required; prior experience with legal or professional users is a plus, and you will work in a high-impact, high-touch onboarding role.

Qualifications

• 2+ years in customer success or SaaS support.
• Clear, patient communication with users.
• Experience supporting legal/professional users is a plus.

Responsibilities

• Onboard and support customers day-to-day.
• Resolve questions and drive activation.
• Gather feedback and flag risks.
• Maintain account health notes.

Skills

SaaS customer success

Onboarding

Bilingual English/Arabic

Job description

Be the human behind the platform for lawyers adopting software for the first time, high-touch, high-impact onboarding and care.

In This Role You Will

• Onboard and support customers day-to-day
• Resolve questions and drive activation
• Gather feedback and flag risks
• Maintain account health notes

You Might Thrive If You

• 2+ yrs CS/support (SaaS)
• Patient, clear communicator
• Arabic & English
• Legal/professional users a plus

About HAQQ

HAQQ Legal AI is Digitizing Justice and building the legal-technology infrastructure for Emerging Markets, on-track to become the latest Legal AI Unicorn in the region. This will be the hardest, most challenging job you've ever had, but also the most rewarding.

Only 1 in 1,000,000,000 people make it onto the HAQQ leadership team, and we hold similar standards for every person joining the Company.