Customer Success Manager: Path to Ownership in Lawrence

Energy Innovation Corp; Lawrence (KS); On-site; USD 98,000 - 133,000; Full time

Job summary

HFF in Lawrence, KS seeks a Customer Success Manager to guide client relationships and drive outcomes from day one. You will coach junior reps, craft compelling collateral, and ensure the brand voice shines in every interaction, from calls to captions.

You will leverage CRM insights to rank leads, coordinate campaigns, and uncover budget during discovery calls, mentoring teammates toward ownership and strong outcomes for clients.

Qualifications

• 6+ years of Conflict Resolution experience.
• Ability to coach junior reps through negotiations.
• Experience turning insights into sales collateral and proposals.

Responsibilities

• Coach junior reps through their first maker-minded negotiation.
• Create sales collateral, decks, and proposals that move prospects forward.
• Carry the brand voice into every cold call and every caption.
• Pair CRM Software insight with gut feel to rank the hottest leads.
• Build the campaign calendar that keeps Lawrence, KS pipeline full year-round.
• Run discovery calls that uncover budget without asking for it.
• Mentor junior reps on outreach cadence and objection handling.

Skills

Conflict Resolution

Coaching/Mentoring

Sales Experience

CRM Software

Tools

CRM Software

Job description

HFF in Lawrence, KS seeks a Customer Success Manager to guide client relationships and drive outcomes from day one. You will coach junior reps, craft compelling collateral, and ensure the brand voice shines in every interaction, from calls to captions.

You will leverage CRM insights to rank leads, coordinate campaigns, and uncover budget during discovery calls, mentoring teammates toward ownership and strong outcomes for clients.