Customer Success Manager

PerformYard; Arlington (VA); Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Generous PTO

Paid holidays

Job summary

A growing tech company is looking for a Customer Success Manager to enhance customer satisfaction and drive business growth. This remote position requires a Bachelor's Degree and at least one year in a similar role, preferably in software. Ideal candidates are detail-oriented, proactive, and possess strong communication skills. Benefits include comprehensive health insurance, a 401(k) plan, and generous PTO.

Qualifications

• Minimum of one year of Customer Success, Account Management, or related experience, preferably in software.
• Empathy for customer experience and a desire to make customers successful.
• Excited to operate in a fast-paced start-up environment.

Responsibilities

• Create long-lasting satisfaction for professionals at all points of their customer lifecycle.
• Establish a trusted advisor relationship with each customer through onboarding and training.
• Respond to phone calls and emails to support adoption, usage, and expansion.

Skills

Customer Success

Communication skills

Detail-oriented

Proactive self-starter

Problem-solving

Education

Bachelor's Degree

Tools

Salesforce

Customer Success software

Job description

Customer Success Manager

Join to apply for the Customer Success Manager role at PerformYard

PerformYard has developed a simple and effective product that drives our customers' employee performance through the roof. Our long-term vision is to change the way performance is managed and measured in organizations of all sizes. To achieve this we need to add to our amazing team – that’s where you come in!

This is a 100% Remote position – now & forever.

What You'll Do:

• Create long-lasting satisfaction for professionals at all points of their customer lifecycle in order to retain their business and grow revenue.
• Establish a trusted advisor relationship with each customer through the onboarding and training process to drive the value of our products long term.
• Respond to phone calls and emails to support adoption, usage and expansion within the customer base.
• Meet or exceed aggressive responsiveness and quality goals.
• Be the voice and advocate of our customer – work with leadership and product teams to identify process improvements or product requirements, test new product ideations and improve satisfaction.
• Utilize Salesforce and additional internal tools to create the best possible business and service level outcomes for our customers.
• Proactively influence team culture by actively participating in team and company activities and opportunities for feedback.

What you'll Bring:

• Bachelor's Degree.
• Minimum of one year of Customer Success, Account Management, Account Support or related experience, preferably in software.
• Detail-oriented and action‑oriented, with the ability to manage multiple requests, respond quickly and with high quality, and problem‑solve on the fly.
• Enthusiastic and proactive self‑starter with strong communication skills.
• Empathy for customer experience and a desire to make customers successful.
• Understanding or previous use of CRM, Customer Success or Help software tools.
• Excited to operate in a fast‑paced start‑up environment.

Bonus Points:

• A desire to do and achieve brilliant things.
• Authentically curious – you love learning and improving yourself.
• Integrity is fundamentally important to you.
• You want to make a real difference.
• You are naturally entrepreneurial and street‑smart.

Benefits:

In addition to your compensation plan, we also offer medical, dental, and vision health insurance with an HSA plan, disability insurance, a 401(k) plan, generous PTO, paid holidays, and other benefits.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Customer Service