Growth Customer Success Manager

Madrona Venture Labs; United States; On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Unlimited PTO

Free lunches at the office

Equity opportunities

Job summary

Yoodli is seeking a Growth Customer Success Manager to ensure seamless customer experiences across all stages of the journey. The role focuses on managing enterprise client accounts and collaborating with sales and product teams to drive growth. Key qualifications include 3+ years in customer success and strong communication skills.

The targeted total compensation is $125,000 – $150,000, along with equity opportunities, unlimited PTO, and a vibrant team culture.

Qualifications

• 3+ years of experience as an enterprise customer success manager.
• Proven track record of managing enterprise accounts and driving adoption.
• Strong proficiency in customer engagement platforms and CRM tools.

Responsibilities

• Ensure seamless customer experiences across all stages of the customer journey.
• Drive growth by managing enterprise client accounts.
• Collaborate closely with sales, product, and leadership teams.

Skills

Customer engagement platforms

CRM tools

Verbal communication

Written communication

Data analytics

Job description

Yoodli is the AI roleplay simulator redefining how individuals and teams master communication. Think of it as the batting cage before the big game – but for communication. Whether it’s a sales pitch, manager feedback session, or media interview, Yoodli provides private, judgment‑free, just‑in‑time coaching. Leaders at companies like Google, Databricks, Snowflake, RingCentral, Toastmasters, and Dale Carnegie use Yoodli to ramp reps faster, improve message delivery, and reduce coaching burden on frontline managers. The result is stronger performance, greater team readiness, and a more scalable path to impact.

We’re building a new category called Experiential Learning: a new AI‑powered category that helps people learn through conversational roleplays. People don’t learn from slides: they learn through dialogue, questions, and iteration. Yoodli makes that process interactive, personalized, and always up to date. It’s learning that feels fun, builds confidence, and finally lets organizations measure the ROI of training.

We’ve $40M in Series B funding, doubling our team in 2026, and are headquartered at the beautiful Pier 70 in Seattle.

As a Growth Customer Success Manager, you will ensure seamless customer experiences across all stages of the customer journey. You’ll bring strong customer relationships, maximize satisfaction, and drive growth by managing enterprise client accounts. Your work will focus on increasing customer satisfaction, NPS, retention/product adoption, and business expansion while collaborating closely with sales, product, and leadership teams.

We are targeting an East Coast based Remote hire.

About you:

• 3+ years of experience as an enterprise customer success manager
• Proven track record of managing enterprise accounts, driving adoption, and achieving customer success metrics
• Experience shaping and executing customer experience strategies for enterprise lifecycle stages
• Skilled at working cross‑functionally with sales, leadership, and product teams to deliver customer value
• Exceptional verbal and written communication skills with a talent for clear and persuasive articulation of ideas
• Strong proficiency in customer engagement platforms and CRM tools
• Humility, creativity, and team‑first attitude, with a love for learning
• Deep understanding of the SaaS ecosystem and strategies to guide customers through the adoption curve
• Proficient in using advanced analytics tools to monitor customer usage patterns and predict future behaviors
• Ability to develop and implement automation strategies that enhance customer lifecycle management from onboarding to renewal, reducing manual processes and improving operational efficiency

Compensation

• Total compensation is targeted at $125,000 – $150,000 (depending on experience), including variable pay based on quarterly goals
• Equity opportunities at a fast‑growing company
• 401k plans
• Unlimited PTO, free lunches at the office

What’s in it for you?

• Huge impact opportunity: Build and scale a company from the ground up
• Competitive compensation: Includes a combination of cash base and commission compensation
• Work on a daily basis with the founding team and mentors
• Join a fun, inclusive and highly motivated team culture (and help define it!)

Equal Opportunity & EEO Statement

Yoodli maintains a culture of fair, equal opportunity and equal treatment of all employees, volunteers, contractors, job applicants and other workforce participants. Our policies and employers’ behaviors ensure the prevention of harassment or discriminatory conduct and unlawful retaliation. Yoodli has a policy that drug testing is not performed on individuals unless it is a job requirement for the role. Our company won’t use a drug test for the candidate for this role. We are an Equal Employment Opportunity (EEO) employer that is committed to providing a workforce that is diverse with a focus on data‑driven recruitment, training and promotions through person‑aligned pathways. This commitment includes a fair and non‑discriminatory hiring process. Yoodli is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age.