Customer Success Manager

WOW Recruitment; Hyde Park Township (IL); Remote; USD 55,000 - 60,000; Full time

Benefits offered by this job

Fully remote work

Bonuses

Stock Options

International support

Autonomy in work

Opportunity for growth

Job summary

An innovative firm is offering a fully remote opportunity for a Customer Success Executive in the dynamic SAAS and AI sectors. This role involves engaging with clients, providing exceptional support, and driving new revenue streams in the thriving e-commerce landscape. With a focus on building strong relationships and enhancing customer experiences, you'll collaborate with renowned brands and work autonomously from home. This position is perfect for those looking to transition from retail or merchandising into a tech-driven environment. Join a rapidly growing global startup and make a significant impact on clients' business strategies.

Qualifications

• Experience in E-Commerce is mandatory for this role.
• Strong relationship-building and communication skills are essential.

Responsibilities

• Perform product demonstrations and provide customer support.
• Engage clients through onboarding and training sessions.
• Collect and analyze customer feedback for service improvement.

Skills

Customer Relationship Management

Communication Skills

Presentation Skills

Customer Service

E-Commerce

Technical Support

Job description

This range is provided by WOW Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55,000.00/yr - $60,000.00/yr

Direct message the job poster from WOW Recruitment.

Connecting Operations, Customer Experience & HR professionals with Australia's fastest growing companies.

Fully remote Customer Success Executive Opportunity in SAAS and AI.

Salary: Up to $60k USD + Bonuses + Stock Options

Our client partners with some of the biggest names in sport, fashion, home delivery and travel, and you will be helping clients drive new revenue streams and take full advantage of the e-commerce boom.

• SaaS | eCommerce | AI and Technology
• Rapidly Growing Global Start Up
• Work from Home
• All Candidates on PST/MST time zones will be considered

*To be considered, you MUST have experience in E-Commerce*

What's in it for you:

• Grow a territory with strong international support from the USA, Europe, and the Philippines
• Fully remote working with total autonomy
• Collaborate with internationally renowned enterprise brands
• Opportunity to grow the US region alongside key leaders in the field
• A fantastic entry into the booming tech and e-commerce market
• Make a massive impact on your client’s business strategy and performance
• Incentive scheme based on quality of service and retention
• Work with technology at the forefront of the AI shopping space
• Leverage partnership and agency networks to grow client portfolios

The role:

• Perform product demonstrations and tutorials through Video Calls
• Engage clients and walk them through onboarding, training, and customer support
• Be a sponge for customer feedback and endeavor to improve customer experience
• Work strategically with the technical and sales teams to provide optimized customer service
• Regularly check in with clients and troubleshoot inquiries
• Provide strategic analysis of each client's unique situation using data
• Collect feedback through customer surveys and NPS scores
• Upsell and cross-sell additional services where appropriate

About you:

• Strong relationship-building skills, focusing on adding value to your clients
• Excellent presentation and communication skills
• Prior experience in a customer service/support role in Software or E-commerce is preferable
• Experience in Merchandising advantageous
• Able to communicate with both a technical and non-technical audience
• Ability to work autonomously and have a proactive customer-centric mindset
• Must be self-motivated

This is a fantastic opportunity for someone who perhaps works in retail or merchandising and is keen to transition into the thriving world of SAAS.

If this is a space you are passionate about and would like to know more about the role, please contact Brad Johnson at WOW Recruitment on [e-mail]

Seniority level

Not Applicable

Employment type

Full-time

Job function

Information Technology, Consulting, and Customer Service

Industries

IT Services and IT Consulting, Business Consulting and Services, and Consumer Services