Customer Success Manager

Tractian; Chicago (IL); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive Salary

Premium Medical, Dental, and Vision Coverage

Paid Time Off (PTO): 15 Days

401(k) Retirement Plan

Language Learning Opportunities

Gympass Membership

Sports Incentive

Long-Term Benefit

Job summary

A leading industrial technology firm in Chicago is seeking a Customer Success Manager to manage customer projects in the manufacturing maintenance sector. You will ensure customer satisfaction and drive operational excellence by delivering successful ROI and building strong relationships. The ideal candidate has over 5 years of experience in manufacturing, excellent communication skills, and a Bachelor's degree in Engineering. This position includes competitive salary and comprehensive benefits including medical coverage and paid time off.

Qualifications

• 5+ years experience in manufacturing environments driving operational excellence.
• Experience managing projects and small teams.
• Willingness to travel up to 25% of the time in North America.
• Excellent communication and interpersonal skills.

Responsibilities

• Support customers in using TRACTIAN services.
• Ensure optimal customer satisfaction and ROI.
• Drive customer account growth and implement new projects.
• Provide training to stakeholders during project kick-offs and implementations.

Skills

Business-driven mindset

Communication and interpersonal skills

Analytical and problem-solving skills

Problem solving

Education

Bachelor’s degree in Engineering or a related field

Tools

CBM tools

CMMS tools

Job description

Customer at TRACTIAN

The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers.

What you’ll do

As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring customer satisfaction and expansion by driving maintenance operational excellence and enhancing their reliability programs.

Responsibilities

• Support customers in all matters related to the usage of TRACTIAN's services, such as CBM (Condition Based Maintenance) projects as well as CMMS (Computerized Maintenance Management Systems) initiatives;
• Guarantee optimal customer satisfaction and ROI by managing both internal and external resources;
• Drive customer accounts growth by delivering successful ROI and relationship building;
• Successfully implement new projects by visiting customers during kick-off periods, as well as providing training to all stakeholders of the projects

Requirements

• Business-driven mindset and customer facing experience;
• More than 5 year of experience within manufacturing environments, with a proven track record of driving operational excellence within the industry;
• Experience in management of projects and small teams;
• Excellent communication and interpersonal skills, capable of collaborating effectively with various stakeholders.
• Strong analytical and problem solving skills, with a focus on continuous improvement.
• Bachelor’s degree in Engineering or a related field.
• Ability to deliver under tight schedules and willingness to travel up to 25% of the time in North America.
• Valid driver's license with a good standing record.

Bonus Points

• Maintenance specific experience with usage of CBM and CMMS tools;
• Experience in implementing Lean Manufacturing or Six Sigma methodologies

Compensation

• Competitive Salary
• Premium Medical, Dental, and Vision Coverage
• Paid Time Off (PTO): 15 Days
• 401(k) Retirement Plan
• Language Learning Opportunities - Take advantage of optional, fully funded Portuguese or Spanish courses to enhance your skills and global reach.
• Gympass Membership - Access a wide range of gyms and training programs.
• Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities.
• Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.