Customer Success Manager

Tractian; Austin (TX); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Competitive Salary

Premium Medical, Dental, and Vision Coverage

Paid Time Off (PTO): 15 Days

401(k) Retirement Plan

Language Learning Opportunities

Gympass Membership

Monthly Sports Incentive

Long-Term Benefit: Funded trip after 4 years

Job summary

A leading technology firm in Austin, Texas is seeking a Customer Success Manager to manage projects in the manufacturing maintenance sector. This role focuses on ensuring customer satisfaction by driving operational excellence and enhancing reliability programs. The ideal candidate will have over 5 years of experience in manufacturing environments, excellent communication skills, and a Bachelor’s degree in Engineering. This opportunity offers competitive compensation along with comprehensive benefits including medical coverage and a 401(k) plan.

Qualifications

• More than 5 years of experience within manufacturing environments.
• Proven track record of driving operational excellence.
• Experience in managing projects and small teams.
• Excellent communication and interpersonal skills with stakeholders.
• Strong analytical and problem-solving abilities; focus on continuous improvement.
• Bachelor’s degree in Engineering or related field.
• Ability to travel up to 25% of North America.
• Valid driver's license with good standing.

Responsibilities

• Support customers in using TRACTIAN's services.
• Guarantee optimal customer satisfaction and ROI.
• Drive customer accounts growth and relationship building.
• Implement new projects and provide training to stakeholders.
• Grow accounts by delivering ROI and building relationships.
• Visit customers for kick-offs and provide training to stakeholders.

Skills

Business-driven mindset

Customer-facing experience

Excellent communication skills

Analytical and problem-solving skills

Problem solving

Continuous improvement

Travel willing

Driver's license

Education

Bachelor’s degree in Engineering or related field

Tools

CBM tools

CMMS tools

Job description

Customer at TRACTIAN

The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers.

What you’ll do

As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring customer satisfaction and expansion by driving maintenance operational excellence and enhancing their reliability programs.

Responsibilities

• Support customers in all matters related to the usage of TRACTIAN's services, such as CBM (Condition Based Maintenance) projects as well as CMMS (Computerized Maintenance Management Systems) initiatives;
• Guarantee optimal customer satisfaction and ROI by managing both internal and external resources;
• Drive customer accounts growth by delivering successful ROI and relationship building;
• Successfully implement new projects by visiting customers during kick-off periods, as well as providing training to all stakeholders of the projects

Requirements

• Business-driven mindset and customer facing experience;
• More than 5 year of experience within manufacturing environments, with a proven track record of driving operational excellence within the industry;
• Experience in management of projects and small teams;
• Excellent communication and interpersonal skills, capable of collaborating effectively with various stakeholders.
• Strong analytical and problem solving skills, with a focus on continuous improvement.
• Bachelor’s degree in Engineering or a related field.
• Ability to deliver under tight schedules and willingness to travel up to 25% of the time in North America.
• Valid driver's license with a good standing record.

Bonus Points

• Maintenance specific experience with usage of CBM and CMMS tools;
• Experience in implementing Lean Manufacturing or Six Sigma methodologies

Compensation

• Competitive Salary
• Premium Medical, Dental, and Vision Coverage
• Paid Time Off (PTO): 15 Days
• 401(k) Retirement Plan
• Language Learning Opportunities - Take advantage of optional, fully funded Portuguese or Spanish courses to enhance your skills and global reach.
• Gympass Membership - Access a wide range of gyms and training programs.
• Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities.
• Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.