Senior Field Service Engineer

Tractian; Atlanta (GA); On-site; USD 50,000 - 90,000; Full time

Benefits offered by this job

Premium Medical, Dental, and Vision Coverage

Paid Time Off (PTO): 15 Days

401(k) Retirement Plan

Language Learning Opportunities for Portuguese or Spanish

Gympass Membership

Sports Incentive

Long-Term Benefit: Fully funded trip after four years of service

Job summary

Tractian seeks a Field Service Engineer to lead product installations and provide on-site support, ensuring positive client relationships and technical reliability. With a focus on mechanical and electrical systems, this role combines technical skills with excellent customer service in a dynamic environment. Join a company recognized for innovation and make a significant impact in the industrial technology sector.

Qualifications

• Solid experience with on-site installations and support in a tech environment.
• Knowledge of mechanical and electrical systems relevant to products.
• Ability to work independently and manage on-site responsibilities effectively.

Responsibilities

• Perform on-site installation and configuration of software and hardware solutions.
• Document installation processes and client interactions in HubSpot CRM.
• Revisit sites for routine maintenance checks and client follow-ups.

Skills

Technical support

Interpersonal skills

Organizational skills

Education

Certifications in electrical, mechanical, or related fields

Tools

CRM software

Job description

Customer at TRACTIAN

The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers.

What you'll do

As a Field Service Engineer, you will be the face of our company at client locations, responsible for the installation of our products and providing on-site support. Your role requires a blend of technical prowess and customer service skills to ensure successful setup, maintenance, and troubleshooting of our solutions, fostering positive client relationships and technical reliability.

Responsibilities

• Perform on-site installation and configuration of our software and hardware solutions.
• Train clients on the proper use and maintenance of installed products.
• Provide on-site technical support and troubleshooting as required.
• Coordinate with production teams to ensure timely delivery and setup of materials.
• Document installation processes and client interactions in HubSpot CRM.
• Revisit sites for routine maintenance checks and client follow-ups.
• Ensure compliance with safety regulations and company installation standards.

Requirements

• Solid experience with on-site installations and support in a tech environment.
• Knowledge of mechanical and electrical systems relevant to our products.
• Strong organizational and time management skills.
• Ability to work independently and manage on-site responsibilities effectively.
• Excellent interpersonal skills and the ability to provide training to clients.
• Proficiency in technical documentation and CRM software.

Bonus Points

• Certifications in electrical, mechanical, or related fields.
• Willingness to travel extensively for installations and support.
• Fluent in English.

Compensation

Competitive Salary

Premium Medical, Dental, and Vision Coverage

Paid Time Off (PTO): 15 Days

401(k) Retirement Plan

Language Learning Opportunities - Take advantage of optional, fully funded Portuguese or Spanish courses to enhance your skills and global reach.

Gympass Membership - Access a wide range of gyms and training programs.

Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities.

Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.