Customer Success Manager

Sealed Air Corporation; Charlotte (NC); Ibrido; USD 85.000 - 120.000; Tempo pieno

Descrizione del lavoro

Sealed Air Corporation in Charlotte, NC is seeking a Customer Success Manager to lead a team of Customer Success Partners, driving customer satisfaction, retention and growth within our Protective Packaging business. You will oversee strategic accounts, collaborate with Sales, Supply Chain and Marketing, and champion a customer-first mindset that aligns with Sealed Air’s values.

This role requires 3+ years in customer success and at least 1 year leading a customer-facing team, with hybrid work

Competenze

• Minimum 3+ years in Customer Success or related role.
• Minimum 1+ year managing a customer-facing team.
• Proficiency in CRM, ERP (SAP), and Microsoft Office 365.
• High School Diploma or equivalent required; Associate/Bachelor’s degree or equivalent work experience.

Mansioni

• Lead and develop a high-performing team of Customer Success Partners.
• Oversee strategic customer accounts, ensuring retention and value realization.
• Collaborate with Sales, Supply Chain, and Marketing to deliver seamless customer experiences.
• Identify risks and growth opportunities through customer data analysis.
• Track KPIs such as satisfaction, retention, adoption, and revenue impact.

Conoscenze

Leadership

Strategic thinking

Communication

Customer focus

Cross-functional collaboration

Adaptability

Experience 3+ years

Team management 1+ year

Formazione

High School Diploma or equivalent

Associate/Bachelor’s degree or equivalent

Strumenti

CRM

SAP ERP

MS Office 365

Descrizione del lavoro

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance - a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders. In 2025, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories. To learn more, visit www.sealedair.com.

What will you do as a Customer Success Manager at Sealed Air?

At Sealed Air, we are in business to protect, to solve critical packaging challenges, and to make our world better than we found it. The Customer Success Manager plays a key leadership role in delivering that mission - driving customer satisfaction, retention, and growth within our Protective Packaging business.

This position leads a team of Customer Success Partners responsible for ensuring exceptional customer experiences, proactive engagement, and operational excellence. You will develop your team, foster cross-functional collaboration, and champion a customer-first mindset that drives long-term success for both our customers and Sealed Air. This position is located at our Charlotte, NC office and is expected to be in office Monday - Thursday with flexibility to be remote Friday.

Why do we need you?

Team Leadership & Development

• Lead, coach, and develop a high-performing team of Customer Success Partners.
• Foster a collaborative, customer-centric, and results-oriented culture.
• Provide continuous feedback, mentoring, and career development support.

Customer Success & Relationship Management

• Oversee strategic customer accounts, ensuring retention, satisfaction, and value realization.
• Serve as an escalation point for complex issues, driving timely and effective resolution.
• Develop proactive engagement strategies using customer data to identify risks and growth opportunities.

Cross-Functional Collaboration

• Partner with Sales, Supply Chain, and Marketing to deliver seamless customer experiences.
• Advocate for the voice of the customer - using insights to improve products, processes, and service.
• Align Customer Success activities with sales strategies to support upsell and cross-sell initiatives.

Ensure Operational Excellence

• Oversee order management accuracy and communication on changes, delays, and delivery updates.
• Identify and remove process bottlenecks to enhance order-to-payment efficiency.
• Track and analyze key KPIs - including satisfaction, retention, adoption, and revenue impact.

Lead Change & Continuous Improvement

• Champion process enhancements that simplify the customer journey.
• Support organizational change initiatives with clear communication and engagement.
• Promote Sealed Air’s mission, values, and safety standards across the team.

What skills will help you succeed?

• Leadership & Coaching Skills: Proven experience developing and motivating high-performing teams.
• Strategic & Analytical Mindset: Ability to analyze customer data, forecast challenges, and create solutions.
• Strong Communicator: Excellent interpersonal, written, and presentation skills.
• Customer-Centric: Passion for delivering exceptional service and driving customer success.
• Cross-Functional Partner: Skilled at collaboration across Sales, Supply Chain, and other functions.
• Adaptable & Organized: Thrives in dynamic environments with changing priorities.
• Minimum of 3+ years in Customer Success, Account Management, or a related customer-facing role.
• Minimum of 1+ years managing or leading a customer-facing team
• Experience in order and complaint management.
• Proficiency in CRM, ERP (SAP), and Microsoft Office 365.
• High School Diploma or equivalent required. Associate / Bachelor’s degree or equivalent work experience
• Flexibility to support regional/global teams across time zones and holidays.

Requisition id: 57290

Relocation: No

Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.

• Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at [e-mail].

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