Cushioning TSR Field rep

Sealed Air; Duncan (SC); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Sealed Air seeks a Cushioning Technical Service Representative to partner with sales teams, provide technical service, support packaging systems, and promote Sealed Air solutions with customers. You will consult on materials, equipment, and processes, aiding them in selecting optimal solutions and contributing to the annual forecast for the Protective business within your territory.

Responsibilities include installing and supporting systems at customer sites, training operators on processes and

Qualifications

• Strong mechanical and equipment troubleshooting.
• Ability to read and interpret technical drawings and troubleshooting charts.
• Knowledge of packaging systems, materials, equipment, and processes.
• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
• Ability to use CRM systems and service documentation tools for account, inventory, and issue tracking.
• Strong consultative selling, account development, negotiation, and presentation skills.
• Strong customer relationship-building and problem-solving skills, with the ability to influence decision-making and develop trusted customer partnerships.
• Strong communication, organization, time management, and prioritization skills.

Responsibilities

• Install and support packaging systems at customer locations, train operators on packaging processes, system capabilities, and safety procedures, and address equipment, health, safety, and environmental questions.
• Troubleshoot and maintain packaging equipment, repair breakdowns, proactively identify potential issues, and recommend improvements to policies and procedures while maintaining high-quality service standards.
• Build technical expertise across Sealed Air's Product Care Solutions, products, and programs and clearly communicate their value to end users.
• Develop trusted customer relationships by understanding customer needs and challenges, providing consultative support, encouraging upgrades, and staying informed on competitor information and industry trends.
• Identify and develop sales opportunities within existing accounts in partnership with the sales team, including service agreements, spare parts, products, equipment, applications, and upgrades.
• Prepare customer quotations and support opportunities that contribute to sales growth and the Protective business forecast within the designated territory.
• Manage service and administrative activities, including CRM documentation, inventory and problem tracking, travel and expense reports, and other required documentation.
• Collaborate across teams with Customer Service, Packaging Application Center, Sales, and other internal partners to resolve customer needs, support smooth order processing, and champion organizational priorities.

Skills

Mechanical Troubleshooting

Technical Drawings

Packaging Systems

MS Office

CRM Systems

Consultative Selling

Customer Relationships

Communication Skills

Tools

CRM Software

Microsoft Office

Job description

What will you do as a Cushioning Technical Service Representative at Sealed Air?

As a Cushioning Technical Service Representative, you'll work closely with sales teams to provide technical service, support packaging systems, and grow and promote Sealed Air solutions with customers. You'll provide technical and engineering support across a designated region while building strong relationships with new and existing customers. You'll consult with customers on packaging materials, equipment, and processes, helping them identify solutions that meet their needs. You'll also contribute to achieving the annual sales forecast for the Protective business within your territory.

Responsibilities

• Install and support packaging systems at customer locations, train operators on packaging processes, system capabilities, and safety procedures, and address equipment, health, safety, and environmental questions.
• Troubleshoot and maintain packaging equipment, repair breakdowns, proactively identify potential issues, and recommend improvements to policies and procedures while maintaining high-quality service standards.
• Build technical expertise across Sealed Air's Product Care Solutions, products, and programs and clearly communicate their value to end users.
• Develop trusted customer relationships by understanding customer needs and challenges, providing consultative support, encouraging upgrades, and staying informed on competitor information and industry trends.
• Identify and develop sales opportunities within existing accounts in partnership with the sales team, including service agreements, spare parts, products, equipment, applications, and upgrades.
• Prepare customer quotations and support opportunities that contribute to sales growth and the Protective business forecast within the designated territory.
• Manage service and administrative activities, including CRM documentation, inventory and problem tracking, travel and expense reports, and other required documentation.
• Collaborate across teams with Customer Service, Packaging Application Center, Sales, and other internal partners to resolve customer needs, support smooth order processing, and champion organizational priorities.

Qualifications

• Strong mechanical and equipment troubleshooting skills.
• Ability to read and interpret technical drawings and troubleshooting charts.
• Knowledge of packaging systems, materials, equipment, and processes.
• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
• Ability to use CRM systems and service documentation tools for account, inventory, and issue tracking.
• Strong consultative selling, account development, negotiation, and presentation skills.
• Strong customer relationship-building and problem-solving skills, with the ability to influence decision-making and develop trusted customer partnerships.
• Strong communication, organization, time management, and prioritization skills, with the ability to work independently, collaborate across teams, and travel daily with occasional overnight travel.

Information at a Glance

WHY WORK AT SEALED AIR?

It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air's global resources and expertise.

Corporate sustainability - it's about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.

Customer Success - meeting our customers' needs. At Sealed Air it's more than a goal, it's an integral part of our business practices, our innovative solutions, and our values.

Leaving our communities better than we found them through dedication of time, talent and resources.

Requisition id:56847

Relocation:No

Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance - a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders. In 2025, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories. To learn more, visit www.sealedair.com.