Customer Service Representative

CareFirst Medical; Akron (OH); Remote; USD 56,000 - 82,000; Full time

Job summary

CareFirst Medical is seeking a Customer Service Representative with strong sales marketing experience to connect creative efforts to revenue-driving outcomes. The role offers a $56,000 - $82,000 annual package built around ownership, teamwork, and growth, with a flexible remote rhythm.

You will collaborate with QA Monitoring, nurture leads, and report on ROI while mapping buyer pain to compelling pitches. Akron market knowledge and a proactive, deadline-driven mindset are valued.

Qualifications

• 3+ years of Omnichannel Support reps experience.
• 4 years of sales marketing experience preferred.
• Experience at the mid-level inside a remote role.
• Integrity to flag your own mistakes first.
• Familiarity with the Akron market and local sales marketing landscape.

Responsibilities

• Partner with QA Monitoring specialists to align content with demand-generation goals.
• Chase the sales marketing whitespace no rep in OH has worked.
• Report on attribution and channel ROI to inform the $56,000 - $82,000 budget cycle.
• Map buyer pain to CareFirst Medical's pitch deck, slide by slide.
• Nurture the slow sales marketing leads until timing flips in our favor.
• Drive upsell and renewal conversations with existing CareFirst Medical accounts.
• Design landing pages and conversion funnels that turn traffic into customers.

Skills

Omnichannel support

Sales marketing

Deadline-driven

Remote work experience

Akron market familiarity

Job description

Marketing that doesn't move revenue is decoration, so CareFirst Medical hires Customer Service Representative talent that connects creative to closed deals. Bring 4 years of sales marketing experience to a $56,000 - $82,000 role built around ownership, teamwork, and growth.

Key Responsibilities

• Partner with QA Monitoring specialists to align content with demand-generation goals
• Chase the sales marketing whitespace no rep in OH has worked
• Report on attribution and channel ROI to inform the $56,000 - $82,000 budget cycle
• Map buyer pain to CareFirst Medical's pitch deck, slide by slide
• Nurture the slow sales marketing leads until timing flips in our favor
• Drive upsell and renewal conversations with existing CareFirst Medical accounts
• Design landing pages and conversion funnels that turn traffic into customers

What You'll Bring

• Track record that proves you can refreshingly-candid ship under deadline pressure
• 3+ years of Omnichannel Support reps, not just Omnichannel Support exposure
• Experience at the mid-level inside a remote role
• The integrity to flag your own mistakes first
• Familiarity with the Akron market and local sales marketing landscape

CareFirst Medical was founded on a hunch that sales marketing could be far less awful, and Akron turned out to be the perfect place to prove it. We default to writing things down so the whole sales marketing team stays in the loop without endless meetings.

The offer reads $56,000 - $82,000, plus the soft stuff that hard-wins loyalty: coaching, coverage, and a flexible remote rhythm.

The team in Akron is interviewing on a rolling basis, so early applicants get noticed first.