Customer Success Manager

UpGuard; Boston (MA); Remote; USD 85,000 - 100,000; Full time

Job summary

A leading cybersecurity company is seeking a Customer Success Manager to enhance client relationships and drive satisfaction. This fully remote position includes excellent benefits such as bonuses, learning allowances, and extensive parental leave, aimed at rewarding and supporting team members in their professional growth.

Benefits

Generous base salary

Quarterly bonuses

Annual Learning & Development allowance

Monthly Lifestyle subsidy

18 weeks paid Parental Leave

Qualifications

• Minimum 2 years' experience in customer success or account management.
• Proven track record in managing complex customer solutions.
• Strong organizational skills and ability to maintain documentation.

Responsibilities

• Drive continuous value for a portfolio of accounts.
• Act as a trusted advisor for stakeholders.
• Onboard strategic customers and develop account plans.

Skills

Customer success

Account management

Organizational skills

Cyber risk management

Tools

ChurnZero

GainSight

HubSpot

Salesforce

Job description

Req#: e5fdb36f-9068-412c-861f-571eb34cbe33 Employer Industry: Cybersecurity Solutions

Why consider this job opportunity:
- Generous base salary between $85,000 and $100,000, with potential total earnings of $95,000 to $120,000 including bonuses
- Quarterly bonuses to reward performance
- $1,500 annual Learning & Development allowance for career growth
- Fully remote working environment with flexibility
- Monthly Lifestyle subsidy for financial, physical, and mental well-being
- 18 weeks paid Parental Leave, regardless of parenting role

What to Expect (Job Responsibilities):
- Drive continuous value for a portfolio of accounts throughout the customer lifecycle
- Act as a trusted advisor, engaging regularly with stakeholders to enhance customer satisfaction
- Onboard strategic customers, maximizing value and identifying opportunities for increased usage
- Develop and implement strategic account plans that align with customer goals
- Advocate for customers by providing insights to internal teams on perspectives and opportunities

What is Required (Qualifications):
- Minimum of 2 years' experience in customer success, account management, or pre-sales product activation with enterprise organizations
- Proven track record of driving customer success and managing complex customer solutions
- Strong organizational skills with the ability to maintain documentation and processes
- Familiarity with cyber risk management or risk management frameworks
- High proficiency in English, both written and spoken

How to Stand Out (Preferred Qualifications):
- Experience with customer success tools such as ChurnZero or GainSight
- Familiarity with CRM systems like HubSpot or Salesforce
- Knowledge of cybersecurity compliance standards such as NIST, PCI, or ISO27001
- Basic understanding of APIs and project management experience
- Experience navigating large enterprise relationships from implementation to expansion

#Cybersecurity #CustomerSuccess #RemoteWork #CareerDevelopment #GreatPlaceToWork

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About the company

Third-party risk and attack surface management software. UpGuard is the best platform for securing your organization’s sensitive data. Our security ratings engine monitors millions of companies and billions of data points every day.

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