Customer Success Manager (Remote - Massachusetts)

Jobgether; Massachusetts; Remote; USD 70,000 - 100,000; Full time

Job summary

Jobgether, a leading Talent Matching Platform, seeks a Customer Success Manager in Massachusetts. This role involves collaborating with enterprise clients to enhance their use of PLM solutions, focusing on onboarding, adoption, and account growth. Ideal candidates should have a strong technical background and experience in customer success.

Benefits

Competitive compensation package

Flexible working environment with potential for travel

Supportive, collaborative culture

Exposure to cross-functional teams

Inclusive company values

Qualifications

• 3+ years experience in customer success or technical account management.
• Strong understanding of engineering or enterprise software.
• Experience with CAD software and product development workflows.

Responsibilities

• Guide customers through onboarding and ensure adoption of the PLM platform.
• Serve as a technical coach for performance optimization.
• Coordinate with cross-functional teams to deliver value.

Skills

Technical understanding

Interpersonal skills

Communication skills

Job description

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Customer Success Manager in Massachusetts.

This role is an exciting opportunity for a technically minded professional to partner with enterprise clients and help them achieve success through product lifecycle management solutions. You will work directly with customers to ensure smooth onboarding, drive solution adoption, and consult on best practices for long-term value realization. A strong understanding of engineering or enterprise software—especially PLM—is essential, as you’ll act as a trusted advisor across both business and technical teams. This is a highly collaborative role involving close alignment with internal product, engineering, and sales stakeholders.

Accountabilities:

• Guide customers through onboarding, ensuring strong adoption of the PLM platform.
• Serve as a technical coach, offering insight on performance optimization and product usage.
• Lead issue resolution by managing escalations and Get Well Plans in collaboration with support.
• Support account growth through renewal and upsell initiatives in partnership with sales.
• Coordinate with cross-functional teams to align on customer goals and deliver value.
• Help evolve internal tools, processes, and documentation to enhance customer experience.

• 3+ years of experience in customer success, technical account management, or consulting within enterprise software.
• Strong technical background with an understanding of complex software solutions.
• Familiarity with CAD software and product development workflows.
• Proven ability to manage customer escalations and drive issue resolution.
• Excellent interpersonal and communication skills, with a customer-first mindset.
• Willingness to travel up to 25% as needed.
• Bonus if you have worked with PLM platforms or have an engineering background.

• Competitive compensation package
• Opportunity to work with cutting-edge PLM technology and enterprise clients
• Flexible working environment with potential for travel
• Supportive, collaborative culture with room for career growth
• Exposure to cross-functional teams and international operations
• Inclusive company values and strong commitment to employee well-being

Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

#LI-CL1