Customer Success Manager

QCSS Health; Cambridge (MA); Remote; USD 80,000 - 120,000; Full time

Job summary

QCSS Health seeks a Customer Success Manager to enhance support for managed care clients. Responsible for managing client relationships and performing data analysis, you will play a vital role in improving healthcare outcomes. Join us to impact over 250,000 health plan members and contribute alongside a dedicated team in the healthcare software domain.

Qualifications

• 5-7 years' experience in a healthcare software business.
• Experience in account management and/or territory management.
• Proven success in managing customer relationships.

Responsibilities

• Develop strong knowledge of Healthcare SaaS Solutions.
• Manage client relationships in a consultative manner.
• Perform in-depth data analysis to support customer accounts.

Skills

Client relationship management

Data analysis

Healthcare IT systems

Excellent written and oral communication skills

Detail oriented

Education

Bachelor's degree in a relevant field

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

Customer Success Manager

Overview

Quality Coding Software Solutions is seeking a Customer Success Manager to support our Managed Care and Community based healthcare clients. We offer an exciting opportunity to support health care insurers and providers in improving health care outcomes for vulnerable populations. Our solutions positively impact over two hundred fifty thousand health plan members.

Responsibilities

• Develop strong knowledge of our Healthcare SaaS Solutions
• Manage all aspects of client relationship and work with clients in consultative manner by understanding needs and providing strategic and tactical advice
• Complete in-depth data analysis in support of customer accounts
• Perform monthly or quarterly account reviews and updates
• Document and communicate customer needs to product management team
• Communicate new features, encourage adoption, and lead training
• Effectively communicate and coordinate with the sales and marketing
• Support sales and growth initiatives

Qualifications and Experience

• 5 - 7 years working for a healthcare software business or within a healthcare environment
• Experience managing customer relationships with proven success in account management and/or territory management
• Knowledge of healthcare IT systems , healthcare assessments, and value-based care
• Detail oriented, self-starter with a desire to learn and take on new responsibilities
• An entrepreneurial, energetic, and optimistic attitude
• A strong work ethic and willingness to learn
• Excellent written and oral communication skills
• Proficiency in Microsoft Excel, PowerPoint, and Word

Location/Travel

• Position is available remotely
• QCSS is headquartered in Cambridge, MA
• Travel may be required to organize, execute, and attend in-person marketing events and periodic in-person company meetings

Hiring Process

• The initial screen will be a 30-minute call
• The first interview will be a 60-minute video call
• The final interview will include presentation of an exercise and be a 90-minute video call
• The final step of the process will be a reference check

Background Checks/Federal HealthCare Program Exclusion Lists Screening

Candidates for this position will be required to undergo a pre-employment background check. All QCSS employees are subject to annual screening to ensure that they have not been excluded from the Federal Healthcare Programs (using the OIG and GSA Exclusion Lists) or State Medicaid Programs. The Company’s pre-employment background check and OIG/GSA Exclusion Lists screening program is administered in compliance with all federal, state and local laws.

Equal Opportunity Employer

QCSS is an Equal Opportunity Employer and strongly supports diversity in the workforce.

About Quality Coding Software Solutions

At QCSS Health, we are laser-focused on simplifying the complexities of MLTSS service delivery through innovative, data-driven solutions that result in greater cost-efficiencies, more equitable access to care, and improved health outcomes.

Our Mission

To seamlessly integrate domain expertise with technology solutions to make Managed Long Term Services and Supports more successful. We are dedicated to enabling health plans and providers to improve the health outcomes of their vulnerable populations and thrive in a value-based healthcare system.

Our Core Values

Simplifying Complexity - We know managing cost-effective MLTSS programs can be difficult, but it doesn’t have to be. Our guiding principle is to develop innovative, easy-to-use solutions, designed specifically to meet the unique challenges of running MLTSS programs.

Member-Centric Excellence - We empower MLTSS organizations to deliver exceptional care to their members, placing individual outcomes, health equity, and the quality of care delivered at the forefront of everything we do.

Trust is at our Core - We foster trust by leading with integrity, ethics, and the reliability of our technology. Transparency, genuine listening, and unwavering dedication to fulfilling our commitments are fundamental to how we cultivate strong and meaningful relationships.