Enterprise Customer Success Manager

EverTrue; Boston (MA); Remote; USD 90,000 - 100,000; Full time

Job summary

EverTrue is seeking an Enterprise Customer Success Manager to manage the customer lifecycle and drive retention and advocacy. This remote-first role requires strong communication skills and experience in customer success or sales, focusing on the education and non-profit sectors. Competitive salary and benefits are offered, including uncapped bonuses and professional development support.

Benefits

Competitive salary with uncapped sales bonus

Vacation bonus after first year

Stipend for personal and professional development

Discretionary time off and summer Fridays

Health coverage and additional perks valued at $25K

Qualifications

• 5+ years in customer success, sales, or account management.
• Excellent verbal and written communication skills.
• Experience in education/non-profit market preferred.

Responsibilities

• Manage customer lifecycle from implementation to renewal.
• Deliver exceptional service and support account growth.
• Conduct regular account reviews and provide feedback to product team.

Skills

Communication

Customer Success

Sales

Account Management

Problem Solving

Collaboration

Presentation Skills

Resilience

Proactivity

Tools

Salesforce

Notion

Planhat

Slack

Job description

Join to apply for the Enterprise Customer Success Manager role at EverTrue.

Who we are:

EverTrue is the leading advancement software that supports fundraising efforts at educational institutions and non-profit organizations. We merged with ThankView in October 2021, led by Rubicon Technology Partners. We are a fun, smart, mission-driven team passionate about our work.

Our mission is to equip fundraising teams with insights and tools to turn every donor interaction into lasting relationships, leading to stronger connections and greater giving. We connect institutional data with insights from various partners, helping education fundraising professionals engage alumni, raise support, and measure success. Hundreds of institutions rely on us to manage their fundraising prospects.

We are a remote-first, U.S.-based company supporting employees across over 30 states. Our team values knowledge sharing, celebrating achievements, creativity, and having fun.

At EverTrue, we understand candidates can't meet every requirement. We encourage you to apply if you meet most of the criteria and are willing to learn and grow with us. We are committed to diversity, equity, and inclusion, and do not discriminate based on race, religion, gender, age, or other statuses.

Who you are:

• At least five years of successful customer success, sales, or account management experience, including fundraising solicitation.
• Excellent verbal and written communication skills.
• Experience or knowledge of the education/non-profit market.
• Ability to build relationships at all organizational levels and collaborate effectively.
• Skilled in delivering presentations to executives, supporting sales, identifying expansion opportunities, and securing renewals.
• Determined and resilient, with patience to support customer success.
• Comfortable working in a fast-paced, evolving environment and committed to ongoing learning.
• Self-reliant, able to navigate ambiguity, and proactive in problem-solving.
• Humble team player willing to support colleagues and cross-team collaboration.
• Proactive in identifying process gaps and suggesting improvements.

What you'll do:

• Manage the customer lifecycle from implementation to renewal, targeting a 90%+ retention rate and fostering customer advocacy.
• Deliver exceptional service and showcase success through metrics like NPS and usage data.
• Support account growth by identifying cross-sell opportunities with the sales team.
• Conduct regular account reviews with leadership to demonstrate success and identify expansion opportunities.
• Encourage customer advocacy to support new client acquisition and industry knowledge sharing.
• Provide feedback to the product team based on customer insights.
• Maintain knowledge of EverTrue products and conduct training sessions.
• Represent EverTrue at events and webinars, leveraging public speaking skills (up to 25% travel).
• Support internal processes and foster cross-functional collaboration.
• Utilize tools like Salesforce, Notion, Planhat, and Slack for seamless operations.

Why you'll love to join our team:

• Competitive salary ($90K - $100K) plus uncapped sales bonus ($40K+), with benefits including 80% healthcare coverage and perks valued at $25K.
• Vacation bonus of $2,000 after first year, birthday off, and charitable donation on your birthday.
• Stipend for personal and professional development.
• Discretionary time off, holidays, sick days, summer Fridays, a year-end recharge week, and Flex Fridays.
• We prioritize your happiness, health, and fulfillment.