Customer Success Manager

UpGuard; Pittsburgh (Allegheny County); Remote; USD 85,000 - 100,000; Full time

Job summary

UpGuard is seeking a customer success professional to enhance relationships and ensure client satisfaction. This fully remote role offers up to $100,000 per year with bonuses, generous leave, and professional development allowances. Ideal candidates will have at least two years of experience in account management or customer success, coupled with a strong understanding of cyber risk management frameworks.

Benefits

Monthly lifestyle subsidy

Generous annual leave/PTO

Fully remote working environment

$1,500 annual learning and development allowance

18 weeks paid parental leave

Qualifications

• 2+ years of experience in customer success or account management with enterprise organizations.
• Proven track record in driving customer success with complex solutions.
• Familiarity with cyber risk management frameworks.

Responsibilities

• Drive value for customer accounts across all lifecycle stages.
• Onboard strategic customers and maximize their product value.
• Monitor customer health and ensure effective product usage.

Skills

Organization

Communication

Customer Success

Risk Management

Proficiency in English

Tools

ChurnZero

GainSight

HubSpot

Salesforce

Job description

Req#: e5fdb36f-9068-412c-861f-571eb34cbe33 Employer Industry: Cybersecurity Solutions

Why consider this job opportunity:
- Salary up to $100,000, with potential quarterly bonuses
- Monthly lifestyle subsidy to support financial, physical, and mental well-being
- Generous annual leave/PTO allowances to recharge
- Fully remote working environment with top-spec hardware provided
- $1,500 annual learning and development allowance for career advancement
- 18 weeks paid parental leave, regardless of parenting role

What to Expect (Job Responsibilities):
- Drive continuous value for a portfolio of accounts across all stages of the customer lifecycle
- Act as a trusted advisor, engaging with stakeholders to enhance customer relationships
- Onboard strategic customers and maximize their value from the product
- Monitor customer health and provide proactive education to ensure effective product usage
- Develop strategic account plans that align with customers' business goals and needs

What is Required (Qualifications):
- 2+ years of experience in customer success, account management, or pre-sales product activation with enterprise organizations
- Proven track record of driving customer success and aligning complex solutions
- Highly organized with the ability to update documentation and new processes
- Understanding of cyber risk management or risk management frameworks
- Proficient in English, both written and spoken, with strong communication skills

How to Stand Out (Preferred Qualifications):
- Experience with customer success tools like ChurnZero or GainSight
- Familiarity with CRM systems such as HubSpot or Salesforce
- Understanding of technical cyber security compliance and certification activities (e.g., NIST, PCI, ISO27001)
- Experience in project management and navigating large enterprise relationships
- Basic knowledge of APIs and cyber security best practices

#Cybersecurity #CustomerSuccess #RemoteWork #CareerGrowth #EmployeeBenefits

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About the company

Third-party risk and attack surface management software. UpGuard is the best platform for securing your organization’s sensitive data. Our security ratings engine monitors millions of companies and billions of data points every day.

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