Relationship Manager - Strategic

handshake; United States; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Ownership: Equity in a fast-growing公司.

401(k) match, competitive compensation

Parental leave, fertility benefits,Par

Medical, dental, and vision

Wellbeing stipend

Learning stipend

Remote and Office: Internet, commuting

Flexible PTO, 15 holidays plus 2 flex

Team outings and referral bonuses

Job summary

PVH (Tommy Hilfiger/Calvin Klein) is seeking a Relationship Manager for our Education Success team. You will own a book of education partners, ensuring they are successful, engaged, and retained, while driving product adoption and proactive account health for renewals and growth.

You will collaborate with Support, Sales, Product, and Marketing to deliver a strong partner experience, with 25%–35% travel, and seasonal variance based on business need.

Qualifications

• 2+ years of customer success, account management, or partner-facing experience.

Responsibilities

• Own a portfolio of education partners to drive retention, renewals, and expansion opportunities across your book of business.
• Build tailored engagement programs, trainings, and touchpoints to increase product adoption and improve partner health at scale.
• Leverage customer feedback, usage data, and health signals to identify risk early and drive proactive action plans that improve outcomes.
• Partner cross-functionally with Support, Sales, Product, and Marketing to resolve partner needs efficiently and strengthen the overall customer experience.

Skills

Customer success

Account management

Partner-facing experience

Cross-functional collaboration

Analytical mindset

Job description

About the Role

As a Relationship Manager on our Education Success team, you will own a book of education partners and help ensure they are successful, engaged, and retained. This role focuses on building strong partner relationships, driving product adoption, and proactively managing account health to support renewals and long-term growth. You will act as a strategic advisor and customer advocate, partnering closely with Support, Sales, Product, and Marketing to deliver a strong partner experience. You should expect 25%–35% of your time to be travel, with additional variance based on seasonality and business need.

Responsibilities

• Own a portfolio of education partners to drive retention, renewals, and expansion opportunities across your book of business.
• Build tailored engagement programs, trainings, and touchpoints to increase product adoption and improve partner health at scale.
• Leverage customer feedback, usage data, and health signals to identify risk early and drive proactive action plans that improve outcomes.
• Partner cross-functionally with Support, Sales, Product, and Marketing to resolve partner needs efficiently and strengthen the overall customer experience.

Desired Capabilities

• 2+ years of customer success, account management, or partner-facing experience.
• Experience managing a strategic book of business and building tailored support strategies.
• Proven ability to drive onboarding, adoption, retention, and renewal outcomes.
• Strong SaaS product aptitude and ability to quickly learn complex systems.
• Experience navigating complex customer relationships and handling nuanced conversations with confidence.
• Strong written and verbal communication skills with a polished, professional presence.
• Analytical mindset with the ability to use data and judgment to assess account health and prioritize action.
• High attention to detail, strong project management skills, and the ability to work cross-functionally in a fast-moving environment.

Extra Credit

• Experience supporting higher education, career services, or education-focused customers.
• Experience creating customer-facing enablement content such as trainings, webinars, or scaled programs.
• Familiarity with the Handshake platform.

Perks

• Ownership: Equity in a fast-growing company.
• Financial Wellness: 401(k) match, competitive compensation, financial coaching.
• Family Support: Paid parental leave, fertility benefits, parental coaching.
• Wellbeing: Medical, dental, and vision, mental health support, wellness stipend.
• Growth: Learning stipend, ongoing development.
• Remote and Office: Internet, commuting, and free lunch/gym in our SF office.
• Time Off: Flexible PTO, 15 holidays plus 2 flex days.
• Connection: Team outings and referral bonuses.