Customer Success Manager

PerformYard; Arlington (TX); Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision health insurance

Disability insurance

401k plan

Generous PTO

Paid holidays

Paid Holidays

Job summary

A leading SaaS company is seeking a Customer Success Manager to build long-term relationships with clients and ensure successful software adoption. This 100% remote role involves collaborating with customers, providing training, and utilizing Salesforce for service improvement. Ideal candidates have a Bachelor's degree and relevant experience in customer success or account management. Benefits include health insurance and generous PTO.

Qualifications

• Minimum of one year in Customer Success, Account Management, or Account Support.
• Ability to manage multiple requests and respond quickly with high quality.
• Experience with Customer Success or Help software tools.

Responsibilities

• Create satisfaction for customers throughout their lifecycle to retain business.
• Establish trusted advisor relationships with customers during onboarding.
• Utilize Salesforce and internal tools for optimal service outcomes.
• Collaborate with leadership to identify product improvements.
• Use Salesforce to track activities and outcomes.

Skills

Customer Success

Account Management

Problem Solving

Communication

Empathy for customer experience

Attention to detail

Education

Bachelor's Degree

Tools

Salesforce

Job description

Ready to join a fast growing, and category leading SaaS company? Do you want to build a career in customer success? Do you want to get involved in technology but love supporting customers?Are you looking for a company that will invest time in your development, support your professional growth and listen to your ideas? If yes, then keep reading!

PerformYard has developed a simple and effective product that drives our customer’s employee performance through the roof. Our long-term vision is to change the way performance is managed and measured in organizations of all sizes. To achieve this we need to add to our amazing team...that’s where you come in!

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product. You’ll interact with executives and professionals from across a diverse customer base to aid clients in achieving their goals for using PerformYard in their organizations. You will partner with customer personnel to implement PerformYard. This includes supporting product configuration to meet customer-specific needs, providing consultative advice and best practice information, leading training (from one-on-one support to large group, virtual sessions) – all to create a successful and happy customer!

This is a 100% Remote position - now & forever

What You’ll Do:

• Create long lasting satisfaction for professionals at all points of their customer lifecycle in order to retain their business and grow revenue
• Establish a trusted advisor relationship with each customer through the onboarding and training process to drive the value of our products long term
• Respond to phone calls and emails to support adoption, usage and expansion within the customer base
• Meet or exceed aggressive responsiveness and quality goals
• Be the voice and advocate of our customer - work with leadership and product teams to identify process improvements or product requirements to help resolve any customer facing issues, test any new product ideations and improve satisfaction
• Utilize Salesforce and additional internal tools in order to create the best possible business and service level outcomes for our customers
• Proactively influence team culture by actively participating in team and company activities and opportunities for feedback

What you’ll Bring:

• Bachelor's Degree
• Customer Success Manager should have a minimum of one year of Customer Success, Account Management, Account Support or related experience, preferably in software
• Detailed and action oriented, with ability to manage multiple requests, respond quickly and with high quality, and problem solve on the fly
• Enthusiastic and proactive self-starter with ability to communicate
• Empathy for customer experience, and a desire to make customers successful
• Understanding or previous use of CRM, Customer Success or Help software tools
• Excited to operate in a fast paced start-up environment

Bonus Points:

• A desire to do and achieve brilliant things!
• Authentically curious, you love learning and improving yourself
• Integrity is fundamentally important to you
• You want to make a real difference
• You are naturally entrepreneurial and Street smart

In addition to your compensation plan we also have medical, dental, and vision health insurance benefits w/ HSA plan, disability insurance, 401k plan, generous PTO, paid holidays and other benefits.