Customer Success

Socket.dev; Salt Lake City (UT); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Leadership opportunities

Hybrid work

Job summary

Socket.dev in Utah is seeking a Technical Customer Success Lead to onboard customers, drive technical integrations, and support long-term success across LiveSwitch products.

The role blends product and technical expertise with client communication in a hybrid work model, leading initiatives that boost adoption, retention, and expansion. You should have 2+ years in SaaS onboarding, strong technical skills, and outstanding communication to deliver results.

Qualifications

• 2+ years of experience in tech support, implementation and onboardings in SaaS.
• Bachelor’s degree required.
• Strong technical skills and experience conducting customer onboardings and trainings.
• Excellent verbal, written, and interpersonal communication.

Responsibilities

• Provide integration support and lead client onboarding to drive product adoption.
• Lead customer onboardings and trainings; support long-term success.
• Identify workflow bottlenecks and propose solutions.
• Translate client feedback into product improvements with the team.
• Be accountable for KPIs like adoption, activation, retention and expansion.
• Drive resolution of technical issues and upsell opportunities.
• Lead product-led initiatives such as workshops and trainings.
• Develop deep subject-matter expertise in LiveSwitch products.

Skills

Tech support

SaaS onboarding

Customer communication

Problem diagnosis

Cross-team collaboration

Startup experience

Education

Bachelor’s degree

Tools

LiveSwitch platform

Job description

What You Will Be Doing

We are expanding our Technical Customer Success team and are seeking a Technical Customer Success Lead to conduct customer onboardings, lead technical integrations, and support long-term customer success. This hybrid role blends product and technical expertise with direct client communication to drive adoption and retention of LiveSwitch products. As a role within a high-growth company, the range of initiatives is dynamic and will provide exposure into multiple areas of the company. We are looking for a Technical Customer Success Lead with superior communication and technical skills, a passion for helping customers, and the ability to deliver results with excellence.

Responsibilities:

• Provide integration support, customer support and lead client onboardings to drive product adoption and expansion of customer accounts
• Identify workflow bottlenecks and recommend solutions
• Partner with the product team and translate client feedback and data into product improvements
• Be accountable for key KPIs including product adoption rate, spend activation rates and client retention and expansion
• Drive resolution of technical issues
• Improve client retention through product-led initiatives such as product workshops, webinars and training programs
• Conduct customer reach outs to discuss product roadmap, new enhancements, training, and upsell opportunities
• Develop deep subject-matter expertise in LiveSwitch products

The Must-haves:

• 2+ years of experience in tech support, implementation and onboardings in SaaS
• Bachelor’s degree
• Must have strong technical skills and experience conducting customer onboardings and trainings
• Ability to communicate effectively in and across teams; must possess strong verbal, written, and interpersonal communication skills
• Ability to diagnose and solve client needs
• Ability to quickly build credibility with customers
• Track record of results-oriented achievements and successful strategy execution
• Growth stage or start-up company customer success experience

What's in it for you?

• Competitive salary and benefits.
• Unparalleled ownership and leadership opportunities.
• A collaborative, high-energy startup environment.