Customer Success Liaison - Dairy Co-op

Upstate Niagara Cooperative, Inc.; Town of Lancaster (NY); On-site; USD 28,000 - 34,000; Full time

Job summary

Upstate Niagara Cooperative, Inc. is seeking a Customer Service Representative I to support order processing, inquiries, and cross-functional communication. This role emphasizes accuracy, organization, and timely service in a fast-paced environment.

Full training is provided. The position involves office duties, data entry, and collaboration with internal teams to ensure customer satisfaction and on-time deliveries.

Qualifications

• Minimum of one year of customer service experience is a plus.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office, especially Outlook, Word, and Excel.
• Ability to manage multiple tasks and prioritize effectively.
• High level of organization and attention to detail.
• Self-motivated with a strong sense of urgency and accountability in handling time-sensitive matters.
• Professional demeanor and ability to remain composed under pressure.
• Strong time management and teamwork skills.
• Flexibility and adaptability to change in a fast-paced, deadline-driven environment.

Responsibilities

• Receive and enter customer orders via fax, EDI, or email per SOP.
• Respond promptly to inquiries about orders, products, deliveries.
• Coordinate between internal teams and customers to ensure timely order fulfillment.
• Maintain knowledge of products, pricing, schedules, and delivery timelines.
• Maintain accurate customer records and contact info.
• Act as primary or backup account representative as assigned.
• Liaise on customer complaints and damage claims.
• Cross-train to support team members.
• Perform other tasks and specials as assigned.

Skills

Communication

Time management

Prioritization

Attention to detail

Organization

Self-motivation

Accountability

Professionalism

Composure under pressure

Teamwork

Adaptability

Flexibility

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Upstate Niagara Cooperative, Inc. is seeking a Customer Service Representative I to support order processing, inquiries, and cross-functional communication. This role emphasizes accuracy, organization, and timely service in a fast-paced environment.

Full training is provided. The position involves office duties, data entry, and collaboration with internal teams to ensure customer satisfaction and on-time deliveries.