Strategic Customer Success Leader - Retention & Growth

Revalize; United States; Remote; USD 80,000 - 90,000; Full time

Benefits offered by this job

PTO and parental leave

Medical, Dental, Vision Insurance

401(k) Plan

Health Savings Account

Life Insurance

Employee Assistance Program

Job summary

Revalize in Jacksonville, FL seeks a Senior Manager, Customer Success to lead a high-performing team of CSMs and drive long-term retention of customers. You will manage post-sales lifecycle, oversee renewals, and partner with cross-functional teams to ensure value realization.

Ideal candidates have 7+ years in Customer Success or related roles, 3+ years of people leadership, and a proven track record in subscription-based software.

Qualifications

• Bachelor’s degree, or equivalent practical experience.
• 7+ years of experience in Customer Success, Account Management, or related client-facing role within the software/SaaS industry, responsible for managing and negotiating commercial contracts.
• 3+ years of people leadership experience, managing individual contributors in a Customer Success or similar function.
• Proven track record of achieving retention goals in a subscription-based software environment.
• Strong analytical and problem-solving skills, with the ability to interpret customer health metrics and drive data-informed decisions.
• Excellent communication and executive presence, capable of influencing internal stakeholders and engaging with senior-level customer contacts.
• Demonstrated ability to work in a fast-paced, dynamic, and AI-driven environment, adapting quickly to change and driving innovation.

Responsibilities

• Lead and mentor a team of Customer Success Managers to drive retention, adoption, and long-term customer growth.
• Develop and implement strategies to mitigate churn and achieve price increase and retention targets for each brand.
• Accurately forecast renewal risk to support accurate GRR and revenue projections
• Partner with cross-functional teams to ensure a seamless customer experience post-sale and drive upgrades within the customer base.
• Monitor and proactively address risks to revenue; champion recurring cadences for key brands to remediate known revenue risks.
• Support regular executive-level engagement with top accounts to reinforce strategic alignment and value realization.
• Drive continuous improvement initiatives to optimize the customer lifecycle and enhance retention strategies.

Skills

Team leadership

Retention strategy

Forecasting

Executive communication

Data-driven decisions

Education

Bachelor's degree or equivalent

Tools

CPQ software

PLM

CAD

Job description

Revalize in Jacksonville, FL seeks a Senior Manager, Customer Success to lead a high-performing team of CSMs and drive long-term retention of customers. You will manage post-sales lifecycle, oversee renewals, and partner with cross-functional teams to ensure value realization.

Ideal candidates have 7+ years in Customer Success or related roles, 3+ years of people leadership, and a proven track record in subscription-based software.