Client Services Specialist - Real Estate Tech

Kastle Systems; Houston (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K

Tuition/Training Assistance

Wellness Program

BrightHorizons Lifestyle Assistance

Job summary

Kastle Systems is seeking a Client Services Representative to be the daily business contact for a group of customers, handling requests, troubleshooting, and resolving issues in a fast-paced environment.

You will represent client needs within the organization, communicating offerings and guiding customers toward solutions while maintaining high service standards and a customer-focused mindset.

Qualifications

• Bachelor’s degree or 1-3 years of customer service experience preferred.

Responsibilities

• Customer first mindset - responds to clients in a timely and high-quality manner while adhering to Kastle policies and standards.
• Ensures that client issues and requests are addressed to full resolution in an efficient and satisfactory manner.
• Works closely with internal teams to maintain a continuous knowledge of projects and proactively communicates potential issues and/or opportunities within or related to the project.
• Aware and in pursuit of opportunities for account growth and new business, involving Sales, Client Services, Business Development support.
• Understanding of company capabilities and service, and effectively communicates all offerings to the client.
• Communicates the client's goals and represent the client's interests to the team.
• Reports to Manager, providing regular input on all client account activity, including status and call reports as required.

Skills

Customer service

Communication

Problem solving

Time management

Team player

Technical aptitude

Education

Bachelor’s degree

Tools

CRM software

Microsoft Office

Data entry

Job description

Kastle Systems is seeking a Client Services Representative to be the daily business contact for a group of customers, handling requests, troubleshooting, and resolving issues in a fast-paced environment.

You will represent client needs within the organization, communicating offerings and guiding customers toward solutions while maintaining high service standards and a customer-focused mindset.