Client Services Associate – Real Estate Security Tech

Kastle Systems International, LLC; West Falls Church (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K

Tuition/Training Assistance

BrightHorizons Lifestyle Assistance

Wellness Program

Job summary

Kastle Systems is seeking a Client Services Representative to be a daily business contact for a group of customers in a fast-paced environment. You will respond to requests, troubleshoot issues, and resolve problems while upholding Kastle policies and delivering exceptional service.

The role requires clear communication, patience, and the ability to translate client goals into actionable tasks for internal teams.

Qualifications

• Bachelor’s degree or 1-3 years of customer service experience preferred.
• Clear speaking voice, excellent telephone manner and professional writing skills.
• Excellent organizational skills and ability to manage multiple competing priorities.
• Technical and analytical skills; ability to learn new programs, systems, and applications.
• Master troubleshooter; use logic and critical thinking skills to assess, prioritize, and solve problems.
• Ability to work as a team player in a fast paced professional environment
• Demonstrated sense of urgency in resolving customer needs.

Responsibilities

• Customer first mindset - responds to clients in a timely and high-quality manner while adhering to Kastle policies and standards.
• Ensures that client issues and requests are addressed to full resolution in an efficient and satisfactory manner.
• Works closely within internal teams to maintain a continuous knowledge of projects and proactively communicates potential issues and/or opportunities within or related to the project.
• Aware and in pursuit of opportunities for account growth and new business, involving Sales, Client Services, Business Development support.
• Understanding of company capabilities and service, and effectively communicates all offerings to the client.
• Communicates the client's goals and represent the client's interests to the team.
• Reports to Manager, providing regular input on all client account activity, including status and call reports as required.

Skills

Customer service

Education

Bachelor’s degree

Job description

Kastle Systems is seeking a Client Services Representative to be a daily business contact for a group of customers in a fast-paced environment. You will respond to requests, troubleshoot issues, and resolve problems while upholding Kastle policies and delivering exceptional service.

The role requires clear communication, patience, and the ability to translate client goals into actionable tasks for internal teams.