Customer Success Manager — Start-Up — NYC

HT Recruitment Limited; New York (NY); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Equity

Free lunch daily

Ownership stake

Job summary

HT Recruitment Limited seeks a proactive Customer Success Manager for a hypergrowth NYC startup. You’ll onboard clients, guide adoption, and own a portfolio spanning thousands of accounts while turning challenges into clear, workable solutions.

Work in Manhattan with an in-office, 5-days-a-week team. Expect equity, a salary in the six-figure range, and daily perk of free lunch as the company scales rapidly.

Qualifications

• Experience in customer success management or similar role (must-have).
• Experience managing high-volume client accounts at scale.
• Ability to explain technical concepts to non-technical audiences.

Responsibilities

• Be the first face new clients see, turning confusion into confidence.
• Onboard, upskill, and troubleshoot across client portfolio.
• Handle payments disputes and occasional urgent issues while maintaining calm under pressure.

Skills

Client facing

Portfolio growth

Trust building

Explain technical concepts

Positive attitude

Hungry for growth

Job description

We're looking for a killer. Someone hungry, sharp, and ready to own a room full of clients. This start-up isn't "growing" - it's exploding. Thousands of clients now, millions of users on the platform. Hypergrowth. Rocket-ship trajectory. And we need a Customer Success Manager who can make every single one of those clients feel like the most important person in the building.

If you're the type who gets a dopamine hit from a client saying "you just made my week," who

doesn't wait to be told what to do, who wants ownership and actually gets it - keep reading.

What you'll actually be doing

You're not just "answering tickets." You're the first face new clients see, the person who turns confusion into confidence, the bridge between clients and the internal team. Onboarding, upskilling, troubleshooting, payment disputes, the occasional fire to put out - you handle it all, and you make it look easy. This is full-send, no hand-holding, no red tape.

Who we need

• You've got client-facing energy - ideally from a fast-paced start-up
• You know how to manage a growing portfolio without dropping a single ball, even at scale (we're talking thousands of accounts, millions of users)
• You build trust fast - with clients, with colleagues, with anyone
• You can explain technical stuff without sounding like a robot (no dev experience needed)
• You're upbeat, positive, and genuinely like people - this is non-negotiable
• You're hungry. Genuinely hungry. Coasting isn't in your vocabulary

Why this is different

You're stepping into a role built to solve a real, immediate need - the team needs relief now, and you're the one bringing it. Your work has a direct, visible line to client retention and company growth, at a scale most people only dream of touching this early. That's rare. That's the appeal.

• $100K-$150K + Equity + free lunch everyday ;)
• You're not just early, you OWN a piece of this
• Your hustle + your personality = your paycheck and your career

The vibe

Manhattan. Brand-new office. In-office, 5 days a week - the whole team is there, together, building. No hiding behind a laptop in your bedroom. This is a real team, in a real room, moving fast together.

So - you in?

If you're an ambitious Customer Success killer who wants to stop coasting and start making an impact you can actually see - this is your moment. One of NYC's fastest-growing start-ups is hiring right now, and the timing won't be this good again.