Customer Success Lead: Onboarding, Coaching & Pipeline

1close; Union (NJ); Remote; USD 120,000 - 180,000; Full time

Job summary

1Close is an AI sales manager for founder led sales teams. You own customer onboarding and early success after close, run the install playbook, monitor deal health, drive adoption, and identify product gaps from real calls.

This role is for someone who has run a sales team; you speak deal, pipeline, and coaching credibly with founders and closers, using a documented playbook and Frame State Selling methods.

Qualifications

• Must have closing experience with a quota,
• Hands on sales management experience leading closers,
• Strong customer-facing credibility with founders and closers,
• Ability to assess calls and coaching impact from recordings,
• Comfort reading pipeline health data and extracting next steps,
• Organized to run repeatable cadence across multiple accounts,
• Experience at internet/tech company with fully remote teams,
• Based in UK/EU/US with overlap to customer hours

Responsibilities

• Lead new customer onboarding from kickoff through handoff to daily use.
• Run live sessions with founders and closers focusing on adoption and next steps.
• Monitor deal and pipeline health across accounts and intervene to prevent stalls.
• Review call recordings and usage to ensure coaching lands.
• Handle early support issues and escalate product gaps with context.
• Capture lessons to improve the playbook each cycle.

Skills

Closing experience

Sales management experience

Customer facing ability

Listening to sales calls

Data-driven decision making

Cadence across accounts

Remote work experience

Overlap with customer hours

Tools

CRM

Ticketing systems

Call coaching tools

Job description

1Close is an AI sales manager for founder led sales teams. You own customer onboarding and early success after close, run the install playbook, monitor deal health, drive adoption, and identify product gaps from real calls.

This role is for someone who has run a sales team; you speak deal, pipeline, and coaching credibly with founders and closers, using a documented playbook and Frame State Selling methods.