Customer Success Lead for Global Accounts

NRT Technology Corp.; Indianapolis (IN); Presencial; USD 85.000 - 130.000; Jornada completa

Descripción de la vacante

NRT Technology Corp. in Indianapolis is seeking a Manager, Customer Success to lead strategic initiatives for major accounts, drive renewals, and align cross-functional teams to deliver exceptional service.

You will guide customer success programs, manage key relationships, and influence outcomes across the organization. Reporting to the EVP, Customer Success, the role requires building relationships, conducting executive reviews, and shaping plans to grow revenue.

Formación

• 3+ years in account/relationship management or client-facing roles.
• Experience with multi-geographical customers; remote and in-person support.
• Excellent communication and presentation skills.
• ATM accounts experience is a plus.
• Bachelor’s Degree in business required; MBA preferred.

Responsabilidades

• Accountable for all customer initiatives for major corporate accounts and single customers.
• Conduct calls to top accounts and coordinate with internal departments.
• Prepare Initiatives Review with customer management.
• Build and maintain successful customer relationships through meetings, teleconferences.
• Administer boarding forms for new customers.
• Support development of plans to ensure revenue growth and quota.
• Other responsibilities as required by EVP, Customer Success, or President/CEO.
• Up to 50% travel is required.

Conocimientos

Communication

Relationship management

Account management

Presentation skills

Travel flexibility

Educación

Bachelor’s Degree in Business

MBA/Master’s degree

Descripción del empleo

NRT Technology Corp. in Indianapolis is seeking a Manager, Customer Success to lead strategic initiatives for major accounts, drive renewals, and align cross-functional teams to deliver exceptional service.

You will guide customer success programs, manage key relationships, and influence outcomes across the organization. Reporting to the EVP, Customer Success, the role requires building relationships, conducting executive reviews, and shaping plans to grow revenue.