Customer Success & Lead Engagement Coordinator

Furnitureland South, Inc; Jamestown (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Generous PTO

Paid holidays and wellness days

Wellness programs

Job summary

Furnitureland South, Inc in Jamestown, NC is seeking a customer service representative to answer incoming phone sales calls, handle inquiries by phone and email, and provide product information.

You will enter and analyze CRM data, follow up on leads after the initial contact, and help convert digital and phone inquiries into orders, with ongoing training and opportunities for career growth.

Qualifications

• High School Diploma and three years working in a customer service-oriented role.
• Bachelor’s Degree preferred.
• Three years in a phone-based customer service environment.

Responsibilities

• Answer all incoming general phone sales calls.
• Handle customer inquiries both by phone and email.
• Provide customers with product and service information.
• Process and respond to all initial digital leads; assign to phone/web design consultant once lead qualified.
• Enter and analyze CRM data.
• Follow up with customers after their FLS Experience; generate referrals.
• Track, monitor & report conversions of all digital leads/digital phone calls.
• Update job knowledge by participating in educational opportunities & vendor trainings.

Skills

Phone-based customer service

CRM data entry

Lead handling

Communication skills

Education

High School Diploma

Bachelor's Degree

Tools

CRM software

Job description

Furnitureland South, Inc in Jamestown, NC is seeking a customer service representative to answer incoming phone sales calls, handle inquiries by phone and email, and provide product information.

You will enter and analyze CRM data, follow up on leads after the initial contact, and help convert digital and phone inquiries into orders, with ongoing training and opportunities for career growth.