Client Relations Coordinator

Furnitureland South, Inc; Jamestown (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Generous PTO

Paid holidays and wellness days

Wellness programs

Job summary

Furnitureland South, Inc in Jamestown, NC is seeking a customer service representative to answer incoming phone sales calls, handle inquiries by phone and email, and provide product information.

You will enter and analyze CRM data, follow up on leads after the initial contact, and help convert digital and phone inquiries into orders, with ongoing training and opportunities for career growth.

Qualifications

• High School Diploma and three years working in a customer service-oriented role.
• Bachelor’s Degree preferred.
• Three years in a phone-based customer service environment.

Responsibilities

• Answer all incoming general phone sales calls.
• Handle customer inquiries both by phone and email.
• Provide customers with product and service information.
• Process and respond to all initial digital leads; assign to phone/web design consultant once lead qualified.
• Enter and analyze CRM data.
• Follow up with customers after their FLS Experience; generate referrals.
• Track, monitor & report conversions of all digital leads/digital phone calls.
• Update job knowledge by participating in educational opportunities & vendor trainings.

Skills

Phone-based customer service

CRM data entry

Lead handling

Communication skills

Education

High School Diploma

Bachelor's Degree

Tools

CRM software

Job description

Answer all incoming calls from customers to take orders, answer inquiries, and questions. Consistently provide all customers with an excellent experience and facilitate appointment setting and transfer customer quote requests.

Essential Functions and Responsibilities

• Answer all incoming general phone sales calls.
• Handle customer inquiries both by phone and email.
• Provide customers with product and service information.
• Process and respond to all initial digital leads; assign to phone/web design consultant once lead qualified.
• Enter and analyze CRM data.
• Follow up with customers after their FLS Experience; generate referrals.
• Track, monitor & report conversions of all digital leads/digital phone calls.
• Update job knowledge by participating in educational opportunities & vendor trainings.

The job duties are not limited to the items as described above; duties can be added or changed at any given time. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Required Education and Experience

High School Diploma and three years working in a customer service-oriented role.

Preferred Education and Experience

• Bachelor’s Degree.
• Three years in a Customer Service environment that is phone-based.

Why Work at Furnitureland South?

We believe our people are our greatest asset. As a full-time associate, you’ll enjoy:

• Medical, dental, and vision insurance options
• 401(k) with competitive company match
• Generous PTO, paid holidays, and wellness days
• Robust wellness benefits and programs
• Opportunities to learn, grow, and build a long-term career at Furnitureland South - and more!