Customer Success & Lead Coordination Specialist

cablestrongenterprisesllc; Tyler (TX); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid time off

Paid vacation

Job summary

Cable's Roofing in Tyler, Texas seeks a Customer Service Specialist and Lead Coordinator to manage lead intakes, inquiries, and warranty claims, coordinating with sales and production to ensure high customer satisfaction.

The role requires a sales-minded, customer-first approach, strong communication, and CRM proficiency. On-site position with room for growth and a clear career path within the company.

Qualifications

• No previous experience required.
• Proficient in Microsoft Word and Excel.
• Experience with Google Sheets.
• Excellent verbal and written communication, especially over the phone.
• Familiar with CRM systems.

Responsibilities

• Manage all inbound calls and walk-ins and initial prospect communications.
• Process prospect leads for sales team.
• Assist customers with concerns while maintaining a calm, empathetic attitude.
• Record customer interactions in CRM for cross-functional awareness.
• Coordinate with sales and production to resolve issues.
• Assist sales with metrics and reporting.
• Maintain a friendly office environment for staff and customers.

Skills

Excellent communication

Microsoft Word

Microsoft Excel

Google Sheets

CRM familiarity

Time management

Problem solving

Customer service mindset

Job description

Cable's Roofing in Tyler, Texas seeks a Customer Service Specialist and Lead Coordinator to manage lead intakes, inquiries, and warranty claims, coordinating with sales and production to ensure high customer satisfaction.

The role requires a sales-minded, customer-first approach, strong communication, and CRM proficiency. On-site position with room for growth and a clear career path within the company.