Customer Service Specialist and Lead Coordinator

cablestrongenterprisesllc; Tyler (TX); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid time off

Paid vacation

Job summary

Cable's Roofing in Tyler, Texas seeks a Customer Service Specialist and Lead Coordinator to manage lead intakes, inquiries, and warranty claims, coordinating with sales and production to ensure high customer satisfaction.

The role requires a sales-minded, customer-first approach, strong communication, and CRM proficiency. On-site position with room for growth and a clear career path within the company.

Qualifications

• No previous experience required.
• Proficient in Microsoft Word and Excel.
• Experience with Google Sheets.
• Excellent verbal and written communication, especially over the phone.
• Familiar with CRM systems.

Responsibilities

• Manage all inbound calls and walk-ins and initial prospect communications.
• Process prospect leads for sales team.
• Assist customers with concerns while maintaining a calm, empathetic attitude.
• Record customer interactions in CRM for cross-functional awareness.
• Coordinate with sales and production to resolve issues.
• Assist sales with metrics and reporting.
• Maintain a friendly office environment for staff and customers.

Skills

Excellent communication

Microsoft Word

Microsoft Excel

Google Sheets

CRM familiarity

Time management

Problem solving

Customer service mindset

Job description

Cable's Roofing is looking for a Customer Service Specialist and Lead Coordinator to join our team in our Tyler, Texas office. This person will drive both potential customer lead intakes and customer satisfaction by fielding inquiries, creating leads for sales reps, addressing customer issues and warranty claims, soliciting and processing customer reviews and resolving customer problems.

The ideal candidate has sales oriented and customer-first mindset and aims to deliver high-quality service in every prospect and customer interaction.

Responsibilities

• Manage all inbound phone calls and walk-ins (similar to that of a receptionist) and manage initial prospect communication and ongoing customer communications.
• Process prospect leads for sales team.
• Assist customers with solving their concerns while always maintaining a calm, empathetic, 'customer is right' attitude.
• Track interactions in CRM – Record customers interactions in internal system for cross-functional awareness and relationship development.
• Interact with both sales and production departments to solve customer issues.
• Assist sales department with metrics and reporting.
• Ensuring that the office presence is overall a friendly environment to co-workers and customers.

Requirements

• No previous experience necessary.
• Ability to use Microsoft platforms such as Word and Excel.
• Ability to use Google Sheets.
• Excellent written and verbal communication skills, especially over the phone.
• High emphasis on task completion.
• Ability to address complaints and issues with effective solutions and a positive attitude.
• Passion for delighting customers with above and beyond service.
• Excellent time-management and prioritization skills.
• Familiarity with any CRM system.

Compensation

Wage based on your qualifications. Starting pay range is $18 - $25 per hour with room for growth well beyond this hourly rate as well as an internal career path within the company.

Benefits

Cable's Roofing offers choices of various medical and dental insurance programs. We have a generous paid time off and paid vacation program.