Customer Success Lead — B2B Ecommerce Growth & HubSpot

Accentuate Staffing; Raleigh (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

A staffing agency is seeking a Customer Success Lead in Raleigh, NC. This role is essential for driving ecommerce revenue growth and ensuring exceptional customer experiences. Responsibilities include managing the Customer Success Team, utilizing HubSpot for CRM management, and improving customer onboarding processes. Ideal candidates will have strong B2B ecommerce experience, proficiency with CRM tools, and knowledge of coffee shop operations. A customer-focused, personable communicator is essential for success in this position.

Qualifications

• Strong B2B ecommerce experience, including analytics and reporting.
• Proficiency with HubSpot, SalesHub, or similar CRM platforms.
• Experience using Shopify backend tools for ecommerce analysis and reporting.

Responsibilities

• Lead and manage the Customer Success Team.
• Drive ecommerce revenue growth through customer engagement.
• Ensure high customer satisfaction for both B2B and B2C customers.

Skills

Strong B2B ecommerce experience

Proficiency with HubSpot

Experience using Shopify tools

Personable communicator

Knowledge of coffee shop operations

Tools

HubSpot

SalesHub

Shopify

Job description

A staffing agency is seeking a Customer Success Lead in Raleigh, NC. This role is essential for driving ecommerce revenue growth and ensuring exceptional customer experiences. Responsibilities include managing the Customer Success Team, utilizing HubSpot for CRM management, and improving customer onboarding processes. Ideal candidates will have strong B2B ecommerce experience, proficiency with CRM tools, and knowledge of coffee shop operations. A customer-focused, personable communicator is essential for success in this position.