Customer Success Intern (Part-Time)

Pasilobus; United States; Hybrid; USD 28,000 - 41,000; Full time

Benefits offered by this job

Flexible remote work

Mentorship

Career development

Competitive pay

Job summary

Pasilobus is seeking a motivated Customer Success Intern currently enrolled in a degree program to support our customer success efforts and onboarding of Shopify app users and project clients. You will engage with customers, gather feedback, and help maintain strong relationships across ongoing projects.

We offer flexible remote work around your studies, mentorship, and real-world experience in customer success.

Qualifications

• Active student enrolled in an accredited college or university.
• Excellent written and verbal communication skills.
• Comfortable making calls and interacting with customers.
• Strong organizational skills and attention to detail.
• Legally authorized to work in the U.S.
• Located near Seattle, WA is a plus for in-person meetings.

Responsibilities

• Engage with new app users after they download our Shopify apps, ensuring they have a positive onboarding experience.
• Maintain relationships with existing customers to ensure satisfaction and maximize their experience with our products and services.
• Support follow-up with potential project clients by guiding them through the onboarding process and addressing questions.
• Collect and track customer feedback to identify opportunities for improvement.
• Collaborate with internal teams to report insights and contribute to service enhancement initiatives.

Skills

Communication

Organization

Phone outreach

Education

Active student

Tools

Shopify

Job description

We are looking for a motivated and enthusiastic Customer Success Intern currently enrolled in a degree program to support our customer success efforts.

About Pasilobus

Pasilobus is a hub for growing Shopify brands to handle short-term projects, add functionality, and grow more sales on the internet

Description

We are looking for a motivated and enthusiastic Customer Success Intern currently enrolled in a degree program to support our customer success efforts. This internship offers hands-on experience building and maintaining relationships with our Shopify app users and project clients. You’ll proactively engage with customers, offer assistance, gather feedback, and support new project onboarding. If you’re a strong communicator interested in gaining valuable experience in customer success, we’d love to have you on our team!

Responsibilities:

• Engage with new app users after they download our Shopify apps, ensuring they have a positive onboarding experience.
• Maintain relationships with existing customers to ensure satisfaction and maximize their experience with our products and services.
• Support follow-up with potential project clients by guiding them through the onboarding process and addressing questions.
• Collect and track customer feedback to identify opportunities for improvement.
• Collaborate with internal teams to report insights and contribute to service enhancement initiatives.

Requirements:

• Currently enrolled as an active student in an accredited college or university.
• Excellent written and verbal communication skills.
• Comfortable making calls and interacting with customers.
• Strong organizational skills and attention to detail.
• Legally authorized to work in the U.S.
• Located near Seattle, WA, is a plus for occasional in-person meetings.

Preferred Qualifications:

• Interest or coursework in business, marketing, software development, or related fields.
• Familiarity with e-commerce or Shopify.
• Previous customer service or customer engagement experience.

Benefits:

• Flexible remote work schedule designed around your studies.
• Valuable real-world experience in customer success and account management.
• Opportunity for mentorship and career development within a growing company.
• Competitive compensation.

About Us:

Pasilobus is a technology company specializing in e-commerce solutions, offering Shopify apps and custom development services to online retailers. We pride ourselves on delivering innovative solutions and maintaining strong relationships with our customers.

pasilobus.com

Salary

$20 - $30 per hour