Customer Success Intern - Summer 2027

Park Place Technologies, LLC; Highland Heights (OH); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Park Place Technologies, LLC in Cleveland, OH offers a hybrid, full-time role supporting the Customer Success team. You will assist with routine customer requests, onboarding, and coordination of Park Place service offerings, ensuring a responsive, professional experience for external customers.

This internship-style position emphasizes collaboration with Sales, CS, and internal partners to maintain accurate customer, account, and contract information, prepare reports, and document follow-up

Qualifications

• Pursuing an associate or bachelor's degree in a relevant field.
• Interest in building a career in customer success, sales support, or business operations.
• Proficient with Microsoft Office (Excel, Outlook, PowerPoint, Word).

Responsibilities

• Assist Customer Success Specialists to deliver positive customer experiences.
• Handle routine customer requests, research, documentation, and follow-up.
• Support customer retention via timely communication and account coordination.
• Maintain accurate customer, account, and contract data in systems.
• Assist with onboarding activities and coordination of Park Place services.
• Prepare preliminary account observations and reports for review.
• Document follow-up items from meetings with customers and teams.
• Communicate with Sales, CS, and internal partners to resolve issues.
• Develop knowledge of Park Place products and support processes.
• Prioritize tasks and manage responsibilities with guidance.

Skills

Communication skills

Organizational skills

Attention to detail

Task management

Initiative

Curiosity

Analytical thinking

Team collaboration

Customer focus

Education

Pursuing degree in business/related field

Tools

Microsoft Office

Excel

Outlook

PowerPoint

Word

Job description

Cleveland Headquarters Office
Highland Heights, OH 44143, USA

• Hybrid
• Full-Time
• Requisition #: CUSTO006559

Description

Responsibilities:

• Support Customer Success Specialists in delivering a responsive and positive experience to external customers.
• Assist with routine customer requests, research, documentation, and follow-up, escalating questions as appropriate.
• Support customer retention activities through timely communication and account coordination.
• Maintain accurate customer, account, and contract information within applicable systems and coordinate updates with internal partners.
• Assist with documenting contract modification requests, including item additions, deletions, and term changes.
• Review customer contract information, expiration dates, usage data, renewal activity, and cancellation information to identify trends and items requiring follow-up.
• Prepare preliminary account observations, reports, or summaries for review by a Customer Success Specialist.
• Assist with customer onboarding activities and support coordination of additional Park Place service offerings.
• Support preparation of routine customer reporting and account review materials.
• Participate in customer or cross-functional meetings when appropriate and document assigned follow-up items.
• Assist with communication among customers, Sales team members, Customer Success Specialists, Business Operations Specialists, and other internal partners.
• Develop working knowledge of Park Place products, services, technology, customer portals, and customer support processes.
• Demonstrate professional customer service, organization, problem-solving, and communication skills.
• Manage assigned responsibilities and competing priorities with guidance from the Customer Success team.
• Assist with maintaining customer, account, and contract information in CRM and other applicable systems.
• Complete other duties and internship projects as assigned.

Basic Qualifications:

• Currently pursuing an associate's or bachelor's degree in Business Administration, Marketing, Communications, Sales, Management, or a related field.
• Interest in developing a career in customer success, customer service, sales support, or business operations.
• Working knowledge of Microsoft Office applications, including Excel, Outlook, PowerPoint, and Word.
• Strong written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage assigned tasks, meet deadlines, and communicate progress.
• Demonstrated initiative, curiosity, and willingness to learn new systems and processes.
• Ability to analyze information, identify questions, and seek guidance when needed.
• Ability to work collaboratively with team members and internal business partners.
• Professional approach to handling customer and business information.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.