Customer Experience Intern - Summer 2027

Park Place Technologies, LLC; Highland Heights (OH); Hybrid; USD 25,000 - 33,000; Full time

Job summary

Park Place Technologies is seeking a Customer Experience Intern for Summer 2027 in our Cleveland HQ. Hybrid work arrangement with active involvement in VoC programs like CSAT and NPS, plus data analysis to improve customer and employee experiences.

You will assist in researching end-to-end journeys, identifying improvement areas, and supporting CX projects from planning to delivery, including reporting with data visualization tools.

Qualifications

• Pursuing a degree in business, computer science, or a related field.
• Strong analytical and problem-solving skills with data-focused mindset.
• Familiarity with Excel and ability to manipulate data effectively.
• Good communication skills and desire to present findings clearly.
• Excellent organizational skills and ability to handle multiple projects.
• Self-motivated, proactive, and able to work independently.

Responsibilities

• Assist with customer feedback programs including CSAT, NPS, and other VoC initiatives.
• Research end-to-end customer and employee experience to find improvement areas.
• Investigate root causes and help develop solutions with CX team projects.
• Produce and maintain project deliverables such as specifications and plans.
• Use data visualization tools to report and analyze feedback.
• Assist with planning events for the Customer Advisory Board.
• Support other duties as assigned.

Skills

Analytical thinking

Problem-solving

Data analysis

Excel proficiency

Communication skills

Organizational skills

Self-motivated

Education

Pursuing degree in business or CS

Tools

Power BI

SSMS

Job description

Customer Experience Intern - Summer 2027

• Posted on September 21, 2026

Locations

Showing 1 location

Cleveland Headquarters Office
Highland Heights, OH 44143, USA

• Hybrid
• Customer Experience
• Full-Time
• Requisition #: CUSTO006555

Description

What you’ll be doing:

• Assist with customer feedback programs through various VoC (voice-of-customer) initiatives including but not limited to CSAT, NPS, and others
• Assist with researching and understanding the end-to-end customer/employee experience to identify internal and external areas of improvement
• Research root causes of experiences where possible and assist in developing a solution via projects managed by the CX team
• Assist with production/maintenance of project deliverables including, program specifications, project plans, and process documentation
• Utilize data visualization tools to report and analyze feedback
• Assist with planning events for Customer Advisory Board
• Other duties as assigned

What we are looking for:

• Currently pursuing a degree in business, computer science, or a related field.
• Demonstrated analytical and problem-solving skills, with an interest in working with data sets.
• Familiarity with Excel and the ability to manipulate data effectively.
• Good communication skills with a desire to grow in presenting findings and insights.
• Strong organizational skills and the ability to contribute to multiple projects simultaneously.
• Self-motivated and proactive individual with the ability to work independently.

Bonus Points:

• Experience with data visualization tools such as Power BI.
• Experience with SSMS

Education:

• Currently pursuing a degree in business, computer science, or a related field.

Travel:

• 0%

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Park Place Technologies is an Equal Opportunity Employer M/F/D/V.

Park Place Technologies has an in-house recruiting team that focuses exclusively on the hiring needs of our company. We are not currently accepting additional third-party agreements or unsolicited resumes. If you would like to be considered as a preferred partner with Park Place Technologies, please submit your detailed information to [e-mail]. Any CVs submitted directly to hiring managers will be considered unsolicited and become the property of Park Place Technologies.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.