Customer Success Intern

TechMore; Milwaukee (WI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401(k) plan

Paid time off

Job summary

TechMore is seeking a Customer Success & Account Management intern in Milwaukee, WI. The role focuses on streamlining back-office operations, improving data accuracy, and enhancing efficiency across quote-to-cash processes.

You will transform data into dashboards and support training for new and existing product launches. Applicants must be actively enrolled in a four-year program and authorized to work in the U.S.; relocation support is not provided and candidates must reside within 50 miles of

Qualifications

• Active enrollment in a four year or advanced degree program at an accredited university.
• Legal authorization to work in the U.S. The company will not sponsor individuals for employment visas, now or in the future, for this job opening.

Responsibilities

• Lead continuous improvement projects to optimize performance and enhance the customer experience.
• Work with global quote to cash teams to ensure accurate data, reporting and processes.
• Transform raw data into insightful dashboards using Excel, Power BI or similar tools.
• Conduct data analysis to uncover trends and potential problems in reports.
• Assist with the training and enablement of processes and new/existing product launches.
• Update project plans and notes to help inform the team and stakeholders on pending issues on a proactive basis.

Skills

Data analysis

Excel

Power BI

Dashboard creation

Process improvement

Education

Enrollment in a four-year degree program

Tools

Power BI

Excel

Job description

Department: Customer Success & Account Management

Why We Have This Role:

The role focuses on operations, quality improvement, and data analysis. The Customer Success Professional (CSP) intern will assist in streamlining back-office operations and enhance efficiency by optimizing quote-to-cash processes, maintaining / enhancing customer workflows, and/or reducing administrative burdens for Customer Success Managers. The CSP intern will proactively address any issues to maintain data accuracy and ensure efficient operations.

Things You Will Do:

• Lead continuous improvement projects to optimize performance and enhance the customer experience.
• Work with global quote to cash teams to ensure accurate data, reporting and processes.
• Transform raw data into insightful dashboards using Excel, Power BI or similar tools.
• Conduct data analysis to uncover trends and potential problems in reports.
• Assist with the training and enablement of processes and new/existing product launches.
• Update project plans and notes to help inform the team and stakeholders on pending issues on a proactive basis.

Candidate Requirements:

• Active enrollment in a four year or advanced degree program at an accredited university.
• Legal authorization to work in the U.S. The company will not sponsor individuals for employment visas, now or in the future, for this job opening.

Nice to Have:

• Met us through an event or interned with the company in the past.
• A cumulative GPA of 3.0 on a 4.0 scale.
• Experience with data visualization using Power BI or Excel (can perform complex functions).
• Relocation support is not provided for this role. You must be located within 50 miles of Milwaukee, WI to be considered.
• 401(k) plan.
• Paid time off.